Account Manager

A company is looking for an SMB Account Manager to manage customer relationships and drive revenue growth.

Key Responsibilities

Own the post-sales end-to-end customer relationship for assigned accounts to ensure satisfaction

Proactively identify customer needs and provide solutions for growth through upsell and cross-sell opportunities

Monitor renewal risk indicators and collaborate with internal teams to mitigate risks

Required Qualifications

4+ years of experience as a quota-carrying Account Manager or Customer Success Manager in the SaaS industry

Proven track record of meeting or exceeding revenue targets

Deep understanding of the sales cycle and customer retention strategies

Experience in the security industry is a plus

Knowledge of DMARC and email authentication is a bonus