Collections Specialist

Job Description

Job Description

Who We Are :

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we’ve been committed to making dreams come true for independent car dealers. AFC’s finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. Learn more about AFC, here : https : / / www.autofinance.com /

AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies. For more information, visit https : / / corporate.openlane.com / .

AFC’s Core Values :

Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own.

Powered by Passion. We believe that “passion is our superpower” and that every success is built upon the commitment and perseverance of our employees.

Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination.

Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other’s efforts. We stand committed to the success of our customers.

What We Offer : Competitive pay

Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

Immediately vested 401K (US) or RRSP (Canada) with company match

Paid Vacation, Personal, and Sick Time

Paid maternity and paternity leave (US)

Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

Robust Employee Assistance Program

Employer paid Leap into Service Day to volunteer

Tuition Reimbursement for eligible programs

Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Company culture of internal promotions, diverse career paths, and meaningful advancement

We’re Looking For :

AFC is seeking an individual who elevates relationships while assisting the Collection Managers and Remarketing Department in delivering our financial services to customers (branch managers) at designated auctions and typically within a specific geographic area. They will have the passion and vision to handle multiple items at once such as reporting, data entry, completing reports and account reviews, preparing demand letters to the increasing number of customers and by expanding the volume of business with existing customers.

The core job functions of a Collections Administrative Assistant include, provide daily support to multiple Collection Managers and corporate risk prevention personnel. They must develop competence in the technical aspects of loan processing (floorplanning).

You Are :

Focused on Elevating Relationships : you believe integrity and honesty build long lasting relationships; connecting deeply with your customers, celebrating their wins, and supporting them through their struggles.

Powered by Passion : you are obsessed with customer service and helping our customers realize their unlimited potential. You understand our dealer’s success is built upon the commitment and perseverance of your efforts.

Vision-Driven : you focus on understanding your customers’ future needs and are dedicated to continuous improvement; making it easier for customers to do business while preparing for what’s to come.

Dedicated : you have an unwavering “people-first” commitment to ensure success and provide support to your customers and team.

You Will :

Be dedicated to you using leadership, management skill, creativity, business development, and available resources to assist the Collections Manager in achieving financial and non-financial goals of the Branch

Develop a thorough understanding of AFC policies, processes and procedures relative to business development, loan processing, collections, expense control, and staff development

Understand the applicable laws and codes for their assigned geographic area and ensures the Branch operates in compliance with them

Use spreadsheet and other automated or manual processes to prepare required documentation and reports

Utilize all available Customer Relationship Management tools and work queue task assignments to maintain a history of the dealer

Prepare account file reviews and UCC searches, demand and default letters to borrowers and / or third party financial institutes

Research Buyer in ordinary Course Claims provide assistance and results the the Risk mangers

Report incidents to insurance companies, keeping information protected

Maintain client files and contact information, formulate reports as needed

Maintain Title files for all Written off accounts

Manage forbearance log and payments, analyze and report on loan information

Prepare Back Ground Checks for Recovery

Prepare Case files for Law Suits

Provide Scheduling and backup assistance to the Inventory Audit Team as needed

Prepare Executive Summary reports weekly for the AFC Leadership Team

Draft and distribute training material as needed by the various risk teams

Perform other duties as assigned

Must Have’s : High School Diploma

Two (2) to Four (4) years experience in the automotive or financial services industry

A valid driver's license

Willingness to travel locally to support our customer base

Attention to detail and ability to prioritize and stay organized

Nice to Have’s :

Associates or Bachelors degree in business administration, or finance is preferred

Experience with Microsoft Suite and CRM familiarity

Experience with administrative duties (i.e. written communication, verbal communication, scheduling, filing, preparing documents, etc.)

Sound like a match? Apply Now - We can't wait to hear from you!