IT Technical Support Specialist-Entry Level (Woburn)

At Patient Funding Alternatives , were not just another healthcare organization were a mission-driven company working to make healthcare more equitable and accessible for every patient we serve. This is a unique opportunity for an early-career professional whos eager to build a career in IT support while contributing to a cause that truly matters.

As a Technical Support Specialist , youll be at the heart of keeping our team connected and our systems running smoothly. Youll gain hands-on experience with Apple technology, learn the foundations of enterprise support, and work alongside compassionate professionals dedicated to improving patient outcomes.

If youre ready to grow, learn, and make an impact this is where your IT career begins.

Position Overview

Reporting to the Technical Services Supervisor, the Technical Support Specialist is

responsible for providing technical support for both in-office and remote employees.

Key Responsibilities

Provide direct technical support for Apple MacBooks, iPhones, and iPads.

Assist with technology accessories (keyboard, mouse, printer, etc.).

Support and resolve technical issues for users working both in the office and

remotely.

Document procedures and submit for knowledge base creation.

Required Technical Skills

Basic understanding of Apple MacBooks, iPhones, and iPads.

Basic knowledge of how WIFI works.

Basic knowledge of Microsoft Office.

Good communication skills.

Ability to prioritize tasks.

Ability to work in the office M-F, 8 : 30am-5 : 00pm.

Position Requirements

High School Diploma

Pass 10 Panel Drug Screening

Pass Criminal Background Check

Salary

$41,000