Collections Specialist

Job Description

Job Description

ABOUT US :

Ethos Risk Services is a leading insurance claims investigation and medical management company committed to providing better data that translates into better decision-making for our clients. We are at the forefront of innovation in our space, and our success is driven by a dynamic team passionate about delivering exceptional services to our customers.

JOB SUMMARY : Our dynamic Ethos team is seeking a full-time A / R Collections Specialist to join our team. This role is responsible for managing accounts receivable and ensuring timely payments from clients. Our ideal candidate is extremely detail-oriented with strong problem-solving skills, excellent communication, and the ability to stay organized, we encourage you to apply.

KEY RESPONSIBILITIES :

• Portfolio Ownership : Manage an assigned A / R aging portfolio; prioritize outreach, document customer contacts, and drive resolution on past-due balances.
• Dispute Resolution : Coordinate resolution of short-pays, pricing discrepancies, and missing documentation with Billing, Operations, and Sales.
• Credit Decisions : Recommend credit holds / releases, payment plans, and terms adjustments in line with company policy; escalate high-risk items promptly.
• Deduction Handling : Research and clear deductions, chargebacks, and short-pays; prepare documentation for approvals or write-offs.
• Aging Reports : Maintain and distribute A / R aging schedules, collection notes, unapplied cash reports, and DSO / CEI dashboards.
• Data Analysis : Use Excel (lookups, pivots) and Power BI to analyze trends, identify root causes, and address client-specific issues.
• Master Data Maintenance : Keep customer master data up-to-date (contacts, remit info, terms, portals).
• Process Improvement : Follow and enhance SOPs and internal controls for cash collections, invoice corrections, and write-offs.
• Month-End Support : Assist with cash cut-off, unapplied review, reconciliations, and provide documentation for external audits.

QUALIFICATIONS :

Education : High school diploma is required. Associate's or Bachelor's degree preferred.

Experience :

3+ years of experience in collections, customer service, sales, or finance required, industry experience preferred.

Ability to multitask, prioritize, and problem-solve.

Proficiency in Excel and Microsoft Office Suite.

WORKING CONDITIONS :

Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic.

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