Patient Access Representative II

Patient Access Representative II

Charleston, South Carolina

Reporting to the Patient Access Manager, the Patient Access Representative exhibits a high level of customer service while verifying and preparing all patient accounts for inpatient and outpatient billing in order to maximize payment for hospital and clinic services. Reviews and verifies all payment methods available (insurance, self-pay, agency), verifies patient / insurance information, works with patients to set up payment arrangements and to arrange / apply for assistance programs, assists in collecting copayments and deductibles, and problem solves basic billing inquiries.

Primary duties and responsibilities include :

• Obtains / confirms and enters / updates demographic and insurance information for all patients.
• Verifies insurance coverage, screens patient for potential funding sources, and sets expectations for reimbursement of services.
• Collects, posts, and reconciles all payments from patients.
• Performs other position appropriate duties as required in a competent, professional, and courteous manner.

Bachelor's degree from an accredited college / university; or a high school diploma or equivalent (GED) and two years of work experience in a medical office, call center, and / or customer service business environment and a minimum of 6 months satisfactory work experience in MUHA Patient Access, or at least 6 months of medical related work experience is required.