IT Quality Analyst / CAPA

Overview

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This role is responsible for execution of the CAPA processes by owning the event occurrence, investigation, and documentation for any suspected policy, process, or procedure or production related system nonconformity. Responsibilities include :

Responsibilities

• Helps with the IT Compliance activities and strategy for specific CAPA (Corrective and Preventive Action) event evaluations, investigations, and resolution planning per established policies and procedures.
• Provides understanding and leadership of CAPA processes, System Life Cycle, BTS Quality System, validation and compliance processes / procedures to organization and stakeholders. Acts as a liaison and IT Compliance expert to assure successful investigations and corrective actions.
• Assembles and leads (virtual or onsite) CAPA CFT (cross-functional team) with all needed parties / expertise to effectively and efficiently address assigned CAPA events.
• Exercises critical thinking to ask questions of discovery, confirm veracity of answers and locate information for CAPA record completion.
• Exercises Project management skills to drive for completion of CAPA events (assignment of action ownership, details, milestone dates) and ensures CAPA events are investigated and remediated according to schedule. Hold CFT members accountable for deliverables and create a sense of ownership and momentum to drive results.
• Monitor implementation plan and effectiveness check due dates and work with BTS IT owners to ensure implementations are completed on time.
• Applies technical writing and reasoning skills to author and / or approve documentation per policy and procedure to support CAPA activities, including evaluation, investigation, containment, resolution, implementation, and effectiveness checks in support of IT quality activities.
• Accountable for maintaining, reporting, and evolving the CAPA metric data for BTS, including developing management review metrics for upper management communications as needed.
• Escalates status, implementation, and effectiveness issues to CAPA management to communicate regular progress and mitigate quality system risk as needed.

Additional Skills & Qualifications

Pay And Benefits

Workplace Type

This is a fully onsite position in Waukegan, IL.

Application Deadline

This position is anticipated to close on Oct 17, 2025.

About TEKsystems : We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services : We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We are 80,000 strong, with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.

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