Customer Service & Ecommerce Team Member - Part Time

Responsibilities

Team Members will have the exciting opportunity to be cross-trained and work throughout various departments, constantly learning about new products and areas of the store.

Responsibilities

• Provide exceptional customer service and address needs of customers in a timely and effective manner.
• Will be cross-trained and work in multiple areas throughout the store, which may include cashiering.
• Process customer purchases, returns and credits.
• Ensure that all shelves and displays are properly stocked and front facing.
• Rotate products and remove out-of-date products.
• Maintain and support proper (Electronic Shelf Label) signage throughout the store.
• Be aware of new products and their placement.
• Ensure the highest retail standards are being met.
• Follow all 365 Standard Operating Procedures (SOPs).
• Participate in fiscal period and quarter end inventories.
• Communicate all pertinent information to leadership.
• Establish and maintain a collaborative and productive working relationship with Store Leadership, Team Leaders, Floor Leads, fellow Team Members, support partners, customers and vendors.
• Stay informed on all company and store level information from leadership.
• Model 365 by Whole Foods Market vision and goals.
• Have a level of knowledge / awareness of relevant competitors and industry trends.
• Complete all trainings and focus on increasing product knowledge. Maintain awareness of new products and promotions.
• Maintain a positive work environment.
• Use courteous and proper phone etiquette when answering the phones and pages.
• Follow and comply with all applicable health and sanitation procedures and adhere to safe work practices.
• Support overall store cleanliness and maintenance.
• Follow established food safety, organics, and cleaning and maintenance guidelines and procedures. Resolve all hazards or violations immediately.
• Work all shifts as scheduled.
• Attend all meetings as assigned by Leadership, including daily huddles.

Knowledge, Skills, & Abilities

Desired Work Experiences

The wage range for this position is $19.00-$25.40 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire. For additional information, visit our Whole Foods Market Careers site.