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Sales Assistant - Japanese Bilingual
Sales Assistant - Japanese BilingualMARUWA CO., LTD. • Santa Ana, CA, US
Sales Assistant - Japanese Bilingual

Sales Assistant - Japanese Bilingual

MARUWA CO., LTD. • Santa Ana, CA, US
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Job Description

Position Summary

Maruwa America Corp. is seeking a bilingual Sales Assistant to support our sales team. This role is responsible for processing purchase orders (POs), managing shipment coordination, and handling customer communication. While customers are 100% based in the U.S. (English communication), frequent interaction with our Japan headquarters and factories (mainly via email in Japanese) is also required. The ideal candidate is detail-oriented, organized, and comfortable working in both English and Japanese.

Key responsibilities :

  • Process and manage purchase orders (POs) received by the sales team.
  • Coordinate shipment processing and related documentation.
  • Communicate with customers regarding PO and shipment status, accounts receivable, and related matters (primarily in English).
  • Communicate with Japanese headquarters and factories regarding orders, shipments, and other operational issues (primarily in Japanese, via email).
  • Use OMS (Order Management System) for processing and tracking.
  • Handle transactions and data input through customer portals as needed.
  • Support sales reporting and data management using Excel, Word, and other Microsoft Office tools.
  • Assist with Salesforce operations (experience preferred).
  • Provide administrative support for various ad-hoc tasks as required.

Required Qualifications :

  • Language Skills : Business-level proficiency in both English and Japanese (reading, writing, and email correspondence required).
  • Technical Skills : Proficiency in Microsoft Excel and Word (mandatory).
  • Experience with OMS or similar order management systems preferred.
  • Salesforce experience a plus.
  • Strong organizational skills, attention to detail, and ability to manage multiple tasks.
  • Excellent written and verbal communication skills.
  • Prior experience in inside sales, customer support, or sales assistant roles preferred.

    • Employer Information :

    Company name : Maruwa America Corporation

    Form of employment : Full-Time, Santa Ana office

    Work Hours & Schedule :

  • Standard workday : 7.5 hours per day.
  • Flexible start time : between 7 : 30 AM and 9 : 30 AM in 30-minute increments.
  • Hybrid schedule : 2–3 days per week in office, remaining days remote.

    • Compensation & Benefits

  • Starting wage : $22+ / hour (Negotiable, based on experience)
  • Probation period : None.
  • Paid Time Off (PTO) : 10 days in the first year.
  • Benefits : Medical, Dental, Vision insurance effective from the first day of the month following hire date.
  • 401(k) : Eligibility begins after 6 months of employment.
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    Sales Assistant Japanese Bilingual • Santa Ana, CA, US