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Operations Supervisor - Safari Island Community Center

Operations Supervisor - Safari Island Community Center

The Sports Facilities CompaniesWaconia, MN, US
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Operations Supervisor - Safari Island Community Center

Operations Supervisor- Safari Island Community Center

Sports Facilities Management, LLC

LOCATION : Waconia, MN

DEPARTMENT : OPERATIONS

REPORTS TO : OPERATIONS MANAGER

STATUS : PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY :

Safari Island Community Center is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Waconia, MN. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Safari Island Community Center is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY :

The Operations Supervisor for the venue is responsible for overseeing daily operations, ensuring the facility runs smoothly, and providing a safe and enjoyable environment for all patrons. This role involves managing staff, coordinating events, maintaining equipment, and addressing any issues that arise.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO :

  • Provide courteous and friendly service to all guests and staff
  • Supervise and coordinate daily operations of the venue, including maintenance, scheduling, and facility management
  • Assist in managing inventory of venue supplies, including maintenance materials, food & beverage items, and equipment
  • Be responsive to guest concerns and direct to appropriate manager to resolve
  • Enforce facility policies and procedures
  • Have general knowledge regarding program options and facility events
  • Assist other departments as necessary
  • Ensure correct equipment is available for all games
  • Monitor operations
  • Respond to all incidents, accidents, injuries, and altercations as needed
  • Complete and file corresponding paperwork as necessary
  • Assist with daily maintenance and upkeep of department equipment
  • Assigning duties to staff during shifts
  • Inspect equipment and communicate the need for repairs or replacements to management
  • Ensure health and safety standards are followed
  • Responsible for opening and closing of facilities
  • Communicate to Operations Manager and General Manager on event set and breakdown
  • Complete special projects, daily assignments, and other duties as directed by management

MINIMUM QUALIFICATIONS :

  • Ability to work with a wide variety of ages from preschool through adult
  • Knowledge of maintenance and operations is highly desirable
  • Proven experience in facility management, preferably in a venue or similar environment
  • Flexible work schedule (e.g., nights, weekends, holidays, and long hours) and regular attendance is necessary
  • Excellent communication skills, both verbal and written
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Must have excellent guest service skills
  • Must be detail-oriented and have outstanding organizational skills
  • Ability to multi-task and prioritize
  • Ability to remain calm and focused in difficult and stressful situations
  • Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders, and fellow team members
  • Must work well with others
  • Commitment to the safety and wellbeing of others
  • Must possess a valid drivers license

    • WORKING CONDITIONS AND PHYSICAL DEMANDS :

  • Must be able to lift 50 pounds waist high
  • Will be required to stand for extended periods of time
  • Will be required to work indoors and outdoors year-round
  • Must be able to work independently in a busy environment
  • Must comply with safety and health code standards
  • Facility has intermittent noise
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    Operation Supervisor • Waconia, MN, US