Microsoft Dynamics 365 Client Partner

Microsoft Dynamics 365 Client Partner

Stoneridge Software began with the desire and understanding of what it takes to succeed in implementing business software solutions for the benefit of client's business goals. Founders Eric Newell, Becky Newell, and Cody Marshall recognized the need for a strategic business partner who could not only deliver software implementations but excel at it. As a 2024 Inc. Best Workplaces Honoree, a member of the Microsoft Inner Circle, and an award-winning Microsoft Solutions Partner, we have crafted a meticulous approach to project delivery. Our commitment to long-term support empowers our client's success, and we approach our work with integrity, tenacity and a culture of continuous improvement.

As a Stoneridge team member, it is important to us that your work is balanced with the rest of your life. We foster a flexible work environment and promote a remote-forward culture with team members located across North America. We also have office locations in Fargo, ND, Minneapolis, MN and Winnipeg, Manitoba, where we welcome our teams to collaborate in person. Team members at Stoneridge benefit from an environment of collaboration and curiosity, backed up by continuous learning opportunities, personalized development plans, flexible time off, and many more benefits. We strive to maintain inclusive benefits that bring a sense of belonging to all of our team members.

It's our mission to help clients win through intentional leadership, thoughtful teaching, and eye-opening possibilities. With specialties in the entire suite of Microsoft Dynamics business applications and complementary Microsoft technologies, Stoneridge focuses on not only attracting the most knowledgeable, tenacious consulting experts in the field but building up that expertise from within. Come join us on this exciting journey!

Stoneridge Software is looking for a Client Partner who is highly motivated, client-centric, and passionate about building strong, value-driven relationships. In this role, you'll work closely with key client stakeholders to understand their business goals, ensure their technological solutions are aligned and performing optimally, and help them get the most out of their partnership with Stoneridge Software. The ideal candidate brings a proactive mindset, a genuine interest in helping others succeed, and a strong sense of integrity. A Client Partner is passionate about their work, committed to delivering impactful results, and excels in a collaborative, relationship-driven environment. Your key responsibilities encompass support management, strategic account planning, and fostering strong, lasting connections with our clients.

A Day in the Life

Client Relationship Management

• Serve as the primary point of contact for Strategic & Engaged client accounts.
• Develop and maintain deep, trusted relationships with key client stakeholders and executives.
• Act as a client advocate internally, ensuring needs and expectations are clearly communicated and met. Balance advocating for the client and Stoneridge to ensure mutually beneficial outcomes.
• Conduct regular business reviews and check-ins to monitor satisfaction and identify emerging needs. Maintain an Account Plan for each client.

Business Growth & Cross-Selling

Delivery Leadership & Oversight

Client Data Management

Preferred Qualifications

Work Location

This position is available remotely in the United States or remotely in the following Canadian Provinces : Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland, Nova Scotia, Ontario, Prince Edward Island, and Saskatchewan.

Travel Required

Incumbent is expected to regularly meet with client teams across the United States and Canada (up to 25%) and will be asked to attend industry events from time to time.

Visa Sponsorship Information

Visa sponsorship is not offered for this position. Applicants must be authorized to work for ANY employer in the U.S. or Canada.

Compensation

Our philosophy is to provide compensation that is competitive, equitable, and driven by performance. Various factors impact our pay ranges including market conditions and national salary data. To determine competitive salaries within this range we consider candidates skills, qualifications, and experience. These are national ranges, inclusive of bonus opportunities and could represent multiple role levels.

US (USD) : $145,300 - $209,700

Canada (CAD) : C$147,400 - C$218,300

Stoneridge reserves the right to hire any individual without legal or financial obligation on unwanted solicitations. No agency emails, calls, or solicitations are accepted without a valid agreement.

Health and Wellness

Medical Insurance (premiums for employees paid for by the company)

Dental Insurance

Vision insurance

401(k) contribution program (US) or RRSP Benefits (Canada)

Life insurance

Disability Benefits

Paid parental leave

Paid flexible time off

Paid sick time (US) or floater days (Canada)

Paid holidays

Flexible work schedules

Mobile / internet reimbursement

Employee and family assistance program

Learning and development allowance

Employer charitable contribution

Social wellness clubs

Paid business mileage

Home office and wellness allowance (US Only)

HSA contribution (US Only)

We live and breathe our core values : Integrity | Technical Excellence | Tenacity | Client Centric | Enjoy Our Work

They are the fabric of our company and a reflection of our organizational culture. Our values are a part of our talent acquisition process, how we operate our company and how we partner with our clients. We enjoy our work by exhibiting our technical excellence and tenacity while being inherently client-centric with integrity toward every customer engagement.

Stoneridge Software is committed to creating a diverse environment and is proud to be an equal