Telecommunications Operations Manager

About the role

As a Telecommunications Operations Manager, you will make an impact by leading end-to-end delivery and operational excellence across your assigned region. You will be a valued member of the Telecom Services team and work collaboratively with internal departments, technical teams, and external stakeholders to ensure seamless service delivery and user satisfaction.

Responsibilities

• Own end-to-end delivery responsibilities for your assigned region, ensuring operational consistency and project continuity.
• Provide high-level customer service and support to internal teams and departments.
• Oversee telecommunications operations, ensuring user satisfaction and adherence to company standards.
• Advise system users on cost-effective and efficient services and equipment.
• Coordinate and facilitate internal technical training across departments.
• Troubleshoot and maintain telecommunications systems.
• Develop and manage project schedules, plans, and processes.
• Create routine project and progress reports.
• Monitor budgets, approve payments and purchases, and track financial targets.
• Perform administrative tasks including database updates and documentation.
• Gather user requirements to prepare service, installation, and equipment orders.
• Manage and coordinate departmental procurement activities.

Work model

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

What you need to have to be considered

These will help you stand out

Salary and Other Compensation

Applications will be accepted until 10 / 19 / 2025

The annual salary for this position is between $93,000.00 – $104,000.00 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements :

Disclaimer : The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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