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Technical Support Advisor - Work from Home
VXI Global SolutionsMichigan, USjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionJob Description It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Join Us as a Technical Support Advisor! Location : Remote Call Center Join Us as a Technical Support Advisor! Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced call center environment, solving technical problems and guiding customers through their challenges? If you have a love for customer service and a knack for technology, we want you on our team! What You'll Be Doing : Customer Service Excellence : Handle customer inquiries via phone, delivering tailored solutions to technical issues. Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations. Technical Support & Troubleshooting : Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs. Use multiple systems to research and deliver efficient, real-time solutions. Adaptability in Communication : Connect with a diverse range of customers by adjusting your communication style to meet their needs. Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience. Team Collaboration : Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals. What We're Looking For : Customer Service Focus : Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!). Technical Enthusiasm : A solid understanding of iOS, macOS, smartphones, tablets, or PCs-and a passion for troubleshooting. Resilience Under Pressure : Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks. Learning & Growth Mindset : Open to feedback and coaching, with a drive to continuously improve and excel. What You Bring : Proven experience in customer support or technical assistance , ideally in a call center setting. Strong verbal and written communication skills. Problem-solving abilities with a flexible, adaptable approach to challenges. Confidence in navigating multiple software tools and systems to resolve issues. A self-motivated attitude with effective time management skills. What You'll Get : Competitive Pay : $17.31 per hour, with opportunities for performance-based incentives. Comprehensive Benefits : Full health insurance package, including medical, dental, and vision coverage. Cell Phone Perks : $25 / month per line for unlimited phone, text, and data (restrictions may apply). Training and Growth : Paid training to set you up for success. Career advancement opportunities with a globally renowned leader in technology innovation. Referral Bonuses : Earn ongoing bonuses for referring new employees through our Referral for Life Program. Supportive, Inclusive Environment : Thrive in a dynamic virtual work environment with a team that's dedicated to your success. Enjoy a culture that values diversity-we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans. Remote Work Requirements Private Workspace : A quiet, dedicated workspace with no distractions. Ergonomics : A comfortable desk setup with all necessary equipment. Internet : A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed. Ethernet Connection : Must be hardwired; Wi-Fi is not acceptable. Why You'll Love Working Here : At VXI, we value your contributions and commitment. Joining us means becoming part of a supportive, innovative team that champions continuous learning and career development. Whether you're driven by curiosity, passion, or technical expertise , you'll find the perfect space to grow and succeed with us. Ready to Take the Next Step? Apply today to become a Technical Support Advisor and help us create extraordinary customer experiences! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
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Technical Advisor • Michigan, US
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