Desktop Support Engineer

Job Title : Desktop Support Engineer

Location : Atlanta, GA 30326

Duration : 3-Month Contract (with possibility of extension or conversion)

Summary :

We are seeking an experienced Desktop Support Engineer to provide exceptional technical and customer support in a professional, fast-paced environment. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a proactive approach to customer service.

Responsibilities :

• Provide deskside and remote technical support to end users.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Manage and work service tickets efficiently and accurately.
• Assist with the distribution and setup of hardware across multiple locations.
• Deliver proactive, high-quality customer service with professionalism and urgency.

Requirements :

10 years of overall IT experience with a strong background in end-user and desk-side support.

5+ years in customer service with a focus on client-facing communication.

Proven record of good tenure and reliability in previous roles.

Experience supporting users in financial, banking, or legal industries preferred.

High School Diploma required; technical education or certifications a plus.

Microsoft Certification preferred.

Technical Skills :

Windows 11

Office 365

Intune

Azure

Active Directory

Imaging processes

Key Attributes :

Excellent customer service and communication skills.

Strong problem-solving ability with a willingness to learn.

Team-oriented and collaborative mindset.

Interview Process :

Technical phone screen

Culture fit interview (Teams)

On-site meeting