Bilingual Customer Service Representative

A company is looking for a Bilingual Customer Service Representative (Fluent in French).

Key Responsibilities

Responds to phone and email inquiries in French, providing information on insurance and annuity products

Assesses customer needs and forwards requests to appropriate departments as necessary

Translates for other business areas and stays updated on organizational developments

Required Qualifications

High school diploma or equivalent required; college degree or currently pursuing preferred

Ability to speak French Canadian fluently

Experience in customer service with a focus on fostering trust and satisfaction

Ability to work in a fast-paced, high-volume call center environment

Willingness to learn new skills and adapt to changes quickly