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Client Advisor - Las Vegas

Client Advisor - Las Vegas

RebagLas Vegas, NV, US
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Client Advisor

Rebag is actively seeking a Store Bar Lead focused on delivering a best-in-class experience to every client looking at selling their once-loved item working out of our retail store at The Shops at Santa Anita. This client-focused role involves efficiently advising, educating, processing customers' products, and assisting customers. Candidates are responsible for providing an elevated customer experience to confidently interact and engage with customers. This is a true start-up sales environment that is led by ground-breaking technology.

Job Responsibilities :

  • Deliver best-in-class experience to every client to build familiarity, comfort, and trust.
  • Capture client information that will build a stronger connection.
  • Sustain client relationship through CRM systems.
  • Manage inventory system for store.
  • Train and assist, along side retail operation team, all store employees on Inventory sourcing systems.
  • Educate every client on C.L.A.I.R. technology and the resale industry.
  • Manage customer ticket system for store and ensure all employees are following proper protocol.
  • Audit all inventory purchased from customer.
  • Engage and assist in selling items to customers during down time.
  • Achieve sales target consistently.
  • Plan and execute schedule for store bar and ensure deadlines are met.
  • Manage appointment calendar for store.
  • Communicate to store team clear expectations and training of product buying platforms.

How We Measure Success :

  • Sales target consistently achieved.
  • Achieving 60% repeat business.
  • Ensuring that Digital conversion and Store conversion is being met.
  • Team is achieving operational training average score on our training platform.
  • Store team is executing company standards on the floor at all times.
  • Customers are bringing merchandise into store to trade.
  • Operational tasks are being completed by their due dates.
  • Assisting Store Director and Omni Client Experience Manager in retention of team and succession planning of future leaders.
  • What We Expect You to Bring To The Table :

  • Research and understanding of the resale industry.
  • Knowledge about luxury goods.
  • Understanding of what Rebag does, who are our competitors and why Rebag is an essential leader in the resale industry.
  • Luxury fashion experience in sales and have a knowledge of the luxury resale market.
  • Experience with CRM and a variety of clienteling / outreach tools, experience with inventory platforms.
  • Self-motivated and strong background in driving sales.
  • Proven track record of exceptional performance, high productivity and meeting deadlines.
  • Multitasking and strong time management.
  • Strong project planning, tracking & organizing skills.
  • Excellent written and verbal communication skills; must be able to present data in an organized manner.
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