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Assistant Manager

Assistant Manager

Dunkin'Bartonsville, PA, US
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Assistant Manager

Under the direction of the Store Manager, an Assistant Manager's responsibilities are to manage the daily operations of a single store. Ensure compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising. Reliable transportation and a flexible schedule are required. Stand for long periods of time and be able to lift 30 to 50 pounds.

Operations Excellence For Guest Satisfaction

  • Holds the guest as their highest priority and role models exceptional guest service
  • Empowers the team to satisfy guests and resolve problems
  • Provides leadership to team to ensure communication to guests is clear and orders are accurate, served with quality food and beverages
  • Monitors and adjusts the products in the back case according to Dunkin' Donuts merchandising and product appearance standards
  • Ensures service with speed goals, per Dunkin' Donuts standard, are met throughout each shift at Drive Thru and Front Counter, focusing on effective team service
  • Analyzes Guest Satisfaction Survey results to recognize achievement and providing coaching and direction to restaurant team to drive continuous improvement
  • Guards the safety and security of the crew members and guests by proactively identifying and addressing opportunities
  • Ensures the restaurant meets food safety, sanitation and cleanliness standards at all times
  • Maintains and calibrates restaurant equipment
  • Provides recommendations to ensure guests receive value for the price and pricing is competitive for market
  • Utilizes Red Book or similar tool to track required documentation

Team Environment

  • Promotes a respectful team environment
  • Ensures the right people are hired and developed for key positions
  • Handles employee concerns with fairness and a sense of urgency
  • Builds teamwork through effective training, deployment and communication
  • Communicates performance expectations and holds self and team accountable
  • Creates a learning environment ensuring team is trained for their position
  • Recognizes team members for demonstrating desired behavior and performance
  • Provides consistent coaching that drives performance of the team to achieve goals
  • Builds a guest focused team creating a competitive spirit to achieve results
  • Profitability

  • Drives sales through effective execution of marketing programs
  • Completes Restaurant Operations Review and Restaurant Food Safety and Sanitation self assessments each month
  • Reviews restaurant environment and key business indicators to identify problems and opportunities for improvement and action plan with team to achieve operational goals
  • Manages cash over / short through effective cash control procedures
  • Manages food cost by conducting inventory, ordering effectively, tracking throwaways and minimizing waste
  • Manages labor by effectively scheduling against projected sales, proper delegation and managing productivity
  • Ensures all policies and procedures are followed as well as compliance with labor and health laws
  • Ensures all preventative maintenance and cleaning activities occur and addresses equipment and facility issues in a timely manner
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