ED Telephone Registration Patient Access Representative Remote

The Power of Every One

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives beginning with our own. That's the power of the Cleveland Clinic Health System team.

Job Title

ED Telephone Registration Patient Access Representative Remote

Location

Cleveland

Facility

Cleveland Clinic Main Campus

Department

Remote Registration-Main Campus Hospital

Shift

Day / Evening / Night / Weekend

Schedule

10 : 00am-9 : 00pm

Job Summary

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As an Emergency Department Telephone Registration Patient Access Representative, you will provide a comprehensive set of business and financial related services during the patient access process on the day the patient arrives at Main Campus Hospital to receive healthcare services. You will work directly with diverse populations of patients collecting their financial, insurance, medical, and demographic information to check them in, complete their registration, and leave a positive, lasting impression. By taking this opportunity, you will be valued as a caregiver and supported as you achieve your goals. If you wish to continue your education, this opportunity also offers tuition reimbursement.

A caregiver in this position works remotely, part-time from 10 : 00 a.m.9 : 00 p.m., with rotating weekend and holiday requirements. Training consists of 90 days, in person, full time at Main Campus.

Responsibilities

Perform registration and obtain information about demographics, insurance, medical and financial.

Crosstrain to staff all areas of patient access, such as front desk, admitting office, ED and cash register.

Function as a Super User and act as a resource for training of new caregivers.

Provide registration and cash collection access in Epic.

Minimum Qualifications

High School Diploma or GED and two years of experience in a customer facing role OR an Associate's Degree and one year of experience OR a Bachelor's Degree. Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year. Basic PC software application knowledge and ability to use multiple data systems.

Preferred Qualifications

Call center experience strongly preferred.

Physical Requirements

Ability to communicate and exchange accurate information. Ability to perform work in a stationary position for extended periods. Ability to work with physical records or operate a computer or other office equipment. In some locations, ability to travel throughout the hospital system. In some locations ability to move up to 25 lbs.

Follows standard precautions using personal protective equipment as required.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.