Student Financial Services Counselor

Student Financial Services Counselor

Financial Services

The Student Financial Services Counselor is responsible for providing in-depth counseling to students and families regarding university financial policies, student account payment information, and education financing options. The individual will remain current on new university initiatives and programs that impact student accounts in order to effectively counsel students and families.

The Student Financial Services Counselor must maintain a comprehensive understanding of university policies and procedures, a thorough understanding of the related technical systems, as well as state / federal Fair Debt Collection Practices. This individual will be accountable for the collection of outstanding student account balances and will require detailed knowledge of the university and third-party payment and financing options. They will assist students and families with navigating and understanding the electronic billing system and student information system. They will understand and discuss the status of education loans and the process of completing requirements for disbursement to the student account. This position requires good technical skill and a willingness / ability to learn new systems. The individual must be able to effectively advise students and families how to navigate university and external websites and systems related to student accounts.

The Student Financial Services Counselor will validate the accuracy of account charges and work with various departments to ensure that inaccurate charges are corrected. This individual will act as Student Financial Services liaison to campus colleagues in key areas such as the Registrar Office, the College, Graduate School, School of Professional Studies, Health Services, Dining, and Residential Life.

This individual will process student account refunds in an accurate and timely manner; will perform outreach and collection efforts to maintain the university's low student account receivables balance for active and inactive students.

This individual must display effective independent decision-making skills and ability to apply sound judgment with respect to procedures and professionalism. This position requires a strong commitment to customer service, excellent time management skills, and a high degree of tact and confidentiality. Willingness to cross-train and to work in a team environment is crucial.

Major Responsibilities

• Respond to inquiries and proactively contact students and families regarding student account transactions, balances, and payment and academic financing options.
• Validation and collection of all assigned student accounts for payment of balances owed; assist with review of student account data and escalate technical issues appropriately.
• Process student account transactions in accordance with federal and university requirements.
• Other student financial services related duties.

Education, Experience and Job Competencies

Applicants, please note : All offers of employment are contingent upon a criminal background check and education verification satisfactory to Brown University.

Benefits of Working at Brown : Information on the Benefits of Working at Brown can be found here.

Still Have Questions? If you have any questions you may contact employment@brown.edu.

EEO Statement : Brown University is an E-Verify Employer.

As an EEO employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person's race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law.