Senior HVAC Service and Installation Technician

Job Description

Job Description

Job description

Overview :

We are a young and growing residential service plumbing and HVAC company seeking highly motivated, skilled, and experienced HVAC service technicians (and installers looking to move to service) to join our team.

If you're looking for a career, not just a job, to have direct access to the CEO, to have a major impact on the future of a company as it grows, and if you're motivated by great compensation and benefits and a great work environment, then we encourage you to apply. We need a skilled HVAC technician who prides himself / herself on great customer service and high quality work to join our team and help us build our business (www.callyellowdog.com)

We believe in ALWAYS doing the right thing for the customer—even if that means no sale for us. As such, we offer a very competitive base rate of pay (paid even during slow periods) along with very meaningful performance-based upside, as well as a very robust benefits package and other performance-based incentives. Additional considerations include new trucks that you can take home, gas cards, and no weekend or night work.

Our Company Values :

• We are dedicated to serving our employees and customers : Employee and customer needs are prioritized above all else
• Excellence in every detail : We believe that how we do the little things is how we do the big things – we strive for excellence in everything we do
• Every voice matters : We work to ensure that every customer and employee is respected, heard and that their feedback is used to make us better
• Be a little better every day : We believe in learning from mistakes, in striving to be a little better at everything we do every day, and that with time many small positive changes can add up to something big
• Growth with a purpose : We believe that profitable growth is good for everyone at our company, and we’re committed to sustainable growth and profitability by thinking big, planning long-term, and executing with precision

If this job description and our values resonate with you, then this is your chance to shape the future of our young company and share directly in its financial success. If you're looking for a CAREER, not just a job, to work at a place where your voice is heard and respected, where you will have direct access to the CEO, and where you're encouraged to do what's right for the customer every time (and being paid well to do so), then please reach out to us to learn more—our owner will always respond, he will keep the conversation strictly confidential, and he would love to talk to you about this opportunity.

Location :

Office and warehouse location : Needham, MA

Service markets currently include Brookline, Newton, Needham, Wellesley, and Weston

Responsibilities :

Provide the best customer service in the industry – always doing what's best for the homeowners. Our customer service process includes : listening to the concerns of the homeowner, genuinely wanting to help, diagnosing their HVAC issues, offering them multiple solutions to resolve those issues, and thoughtfully, without pressuring them, answering their questions and working with them to find the best solution

Provide the highest quality work in the industry. After finding the best solution to solve the customer’s issues, installing, repairing, and maintaining HVAC systems

Inspecting HVAC systems and identifying issues or potential problems

Performing routine maintenance on HVAC systems to prevent future issues

Following blueprints and specifications to ensure accurate installation

Acting as a role model for professionalism, dedication, and a commitment to building a positive, collaborative team environment

For those looking for leadership opportunities (as examples, people looking to move from the field to manager roles, or looking to teach and train), supervisory and mentoring positions will likely present themselves to the right candidates with time.

Experience :

EPA 608 Certification

Familiarity with field service work and the ability to work independently. Note, if you're an installer and think you would like to do both service and installation work, please apply

Strong mechanical knowledge and understanding of HVAC systems (both old and new systems), heat pumps and mini-splits are a focus

Ability to use hand tools effectively

Valid driver's license for commercial driving purposes and a clean driving record

Familiarity with ServiceTitan (or similar field management software) is a plus (but not required)

If you're a skilled HVAC service technician looking for a stable and rewarding opportunity, who would like to work in a fun and supportive environment focused on doing the right thing for the customer, who thrives in a performance-based company of “A players,” and who has the desire to help shape the culture of our company and get yourself on a CAREER PATH, not just into another job—then we encourage you to apply!

Job Type : Full-time

Pay : $100,000.00 - $175,000.00 per year

Benefits :

401(k)

401(k) 4% Match

401(k) matching

Company truck

Dental insurance

Fuel card

Health insurance

Paid time off

Parental leave

Tools provided

Tuition reimbursement

Vision insurance

Schedule :

Day shift

No weekends

Year round work

Supplemental Pay :

Bonus opportunities

Performance bonus

Work Location : In person

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