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Front Office Representative

Front Office Representative

HOPCo | Healthcare Outcomes Performance CompanyMadison, WI, US
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Front Office Representative

At Orthopedic & Spine Centers of Wisconsin, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following :

  • Competitive Health & Welfare Benefits
  • HSA with qualifying HDHP plans with company match
  • 401k plan of service with company match (Part-time employees included)
  • Employee Assistance Program that is available 24 / 7 to provide support
  • Employee Appreciation Days
  • Employee Wellness Events

Qualifications

  • The successful candidate must have a minimum of one year of front office experience in a medical office or healthcare setting.
  • High school diploma / GED or equivalent working knowledge preferred.
  • Previous experience in collecting money is preferred.
  • Requires knowledge of insurance rules and regulations, medical terminology, HIPAA Guidelines, and computer scheduling systems.
  • Bilingual (English / Spanish) strongly preferred.

    • Essential Functions

  • Responsible for preparing new patient paperwork, identifying, and collecting co-payments, co-insurances, and past-due account balances.
  • Evaluates patient financial status and establishes payment plans based upon authority levels.
  • Screens upcoming and follow-up appointments for required referrals and / or authorizations; ensures all required referrals and / or authorizations are scanned into the patient's chart and attached to the correct appointment(s).
  • Responsible for maintaining a secure and accurate cash drawer, ensuring the cash box always has the prescribed amount. Responsible for daily balancing of cash drawer and closing batch.
  • Maintains strictest patient confidentiality.

    • The Front Office Representative is responsible for greeting and acknowledging all new and returning patients.

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    Front Office Representative • Madison, WI, US

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