UCM engineers

Role : UCM Engineers

Location : Austin, TX (Hybrid)

Responsibilities :

• Manage and troubleshoot Ribbon SBCs. Experience with Oracle and Ribbon SBCs is a plus.
• Close the gap in Ribbon Session Border Controllers (SBC).
• Have a basic understanding of Cisco IP telephony Network Infrastructure.
• Possess good knowledge of voice protocols : SIP, MGCP, H.323, SCCP, ISDN.
• Understand various logs and traces from Collaboration products : CUCM, CUC, CUCM IM&P, gateways.
• Have a good understanding of various APIs, SDKs, and protocols used for automation : AXL, REST, SOAP.
• Ability to write scripts / programs in at least one language, for example : Python, Java, Perl.
• Troubleshoot collaboration solutions covering multiple products and features, driving incidents towards resolution.
• Identify problems, take ownership, and deliver solutions with a high level of customer satisfaction.
• Exhibit excellent written and verbal communication, interpersonal, and presentation skills.
• Demonstrate proven planning, prioritization, and organization skills.
• Possess ITIL Foundation level knowledge.

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