Liaison Package Handler

Job Description

Package Liaison – Phoenix / Scottsdale (Part Time)

Availability : Monday, Wednesday, Friday (12-5PM, 1-6PM, or 2-7PM)

Luxer One is looking for a professional, organized and customer-focused individual to provide package management services to a luxury apartment building in the Phoenix-Scottsdale area. Come join our growing team!

This service representative will help organize and maintain package reception rooms / locker systems at an apartment complex located in the Phoenix-Scottsdale area. The service rep will visit their assigned property 3 days a week, and perform various duties. This role has the potential to grow and add more hours as locations come onboard.

What You’ll Do :

• Provide in-person support to residents having package questions / issues
• Log recently-delivered packages into the property's automated package management system
• Deliver packages to resident doors or in-unit
• Organize packages within the room, to make it easier for residents to find their packages
• Identify aging / stale packages and prepare them to be returned to sender
• Serve as a primary liaison between property staff, couriers, and the Luxer One support team.
• Perform lightweight maintenance or troubleshoot on the locker / package room management system

This is a part-time role (15-20 hours currently), but this role is also part of a new, expanding service program – with opportunities for growth as the program expands.

Requirements

Who You Are :

Benefits

What’s In It For You :

Requirements

Who You Are : Professional and personable. You will be working in upscale apartment buildings and will be expected to create positive, friendly relationships with both property managers and residents. 1-2 years of customer service experience required. Access to reliable transportation (e.g. a personal car or access to METRO) Ideally, the candidate would live in or near the downtown Washington D.C. area. Comfortable using technology (you will be using a digital package management system and iPad) Good organizational and problem-solving skills This role involves regular physical activity, including lifting and arranging packages, some of which may be bulky. Applicants should be capable of comfortably lifting packages within legal guidelines and maneuvering within package storage areas. At least 18 years old. The above-listed duties are not exhaustive, and the employee may be required to perform other tasks as needed and assigned by the management team.