Customer Success Project Manager (NY2) (1771)

About Coresite

At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape.

Our culture is defined by operational excellence and a relentless drive for innovation. We foster a collaborative environment where every team member is valued, wins are celebrated as a team, and ownership is part of our DNA. At CoreSite, we’re not just building state-of-the-art infrastructure—we’re creating a community of forward-thinkers committed to solving complex challenges and delivering exceptional customer experiences.

At CoreSite not only are we Committed to Excellence, but we also Build Connections, Own It, Do the Right Thing, Have Fun, and Win as a Team. Join us and be part of a team that is shaping the future of digital infrastructure while nurturing your professional growth and success.

Project Manager- Client Services-

The Project Manager is responsible for the timeliness, accuracy, and customer satisfaction related to customer deployments and expansions within identified geographic markets. The Project Manager will generally focus on supporting customers in identified geographic markets, but may be required to manage multi-market deployments that happen in tandem. The Project Manager will lead and coordinate inter-departmental activities to ensure accurate and timely deployments. The Project Manager will coordinate customer business requirements with Sales Engineering and Data Center Operations, and will interact regularly with Sales and Marketing. The Project Manager will support Sales in pre-sales demonstrations and is responsible for ensuring a smooth and successful customer experience.

Requirements

Duties :

• Responsible for the overall planning, planning, implementation / management and close-out of customer move-in, expansion and migration projects.
• Coordinate with other Project Manager to complete multi-market customer deployments; may be responsible for entire multi-market deployment
• Work with customers, Sales Engineering, Data Center Operations, and Sales to develop project scope of work documents, define project deliverables and project plans, and ensure quality delivery and customer delight
• Serve as project manager for customer interaction in market, including the overall planning, management, vendor management and completion of customer deployments and customer projects in a timely manner as identified against project-specific readiness metrics
• Verify accuracy of customer implementations against Master Service Agreement / Order Forms and other approved customer requests, including adherence to contractual Service Level Agreements
• Accurately and timely processing of all customer orders (Power, Cross Connection, cage / cabinet builds, and package deliveries); manage support resources to ensure accurate work orders
• Ensure excellent customer service throughout the project lifecycle by anticipating customer needs and through pro-active communication with customers and other internal departments
• Collaborate with internal business units to evaluate, identify, and resolve risks to projects
• Pro-actively identify areas for internal process improvement across all areas of the organization to ensure project excellence; collaborate with business units to implement such improvements
• First line of contact for pre / post sales implementation in geographic market
• Participate on weekly Market calls
• Promote and demonstrate the behaviors consistent with CoreSite’s culture and 8 Guiding Principles
• Pro-actively identify project improvement opportunities
• Respond to email and phone inquiries
• Other projects and duties as assigned

Skills & Abilities :

Travel and Work Arrangements :

Key Performance Indicators / Metrics :

Education / Experience :

Posting Timeline :

This role is anticipated to be posted through October 11, 2025.

Compensation :

Compensation for this role includes a base salary between $95,000 - $108,000 annually, as well as performance-based commission and equity.

Benefits

Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!

Additional Perks

General Statements -

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Please note that all offers of employment are contingent upon the successful completion of a background check and, where permitted by law, a 5-panel drug test conducted after the offer letter is signed, which will screen for THC, opiates, PCP, cocaine, and amphetamines. Thank you for your understanding and cooperation.

Applicant Privacy Notice : CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we’re providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to  https : / / www.coresite.com / applicant-privacy-notice .

Unauthorized reproduction or distribution of this job posting on external sites is prohibited without prior written consent from CoreSite. We are not responsible for any postings or offers not originating from our official channels or approved partners.