Renewal Solutions Manager
SHIBethlehem, PA, USjob_description.job_card.30_days_ago
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job_description.job_card.job_descriptionCommunication : Can effectively communicate complex ideas and information, and can adapt communication style to the audience. Multi-Tasking : Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions. Analytical Thinking : Can apply critical thinking to analyze data, identify patterns, and make basic inferences. Prioritization : Can identify critical tasks, arrange them based on importance, and execute without explicit instructions. Teamwork : Can work effectively in a team, contributing ideas and effort, and respecting the contributions of others. Interpersonal Skills : Can communicate effectively, build relationships, and resolve conflicts with others in moderate situations. Creativity : Can demonstrate creativity in problem-solving, considering multiple perspectives and exploring diverse options. Presenting : Can prepare and deliver presentations, addressing key points and responding to questions with clarity. Problem-Solving : Can identify problems, propose solutions, and take action to resolve them without explicit instructions. Initiative : Can identify opportunities for improvement, propose solutions, and take action without explicit instructions. Time Management : Can generally use time effectively and is working towards improving task prioritization and deadline management. Adaptability : Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty. Relationship Building : Can identify opportunities for collaboration, propose strategies for effective communication, and build relationships without explicit instructions. The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Basic Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle, improving customer service, retention, and sales growth - Basic The ability to cultivate and maintain effective relationships with business partners, ensuring collaborative success and strategic alignment - Basic Completed Bachelor's Degree required 1-3 years of experience in a similar role Ability to travel up to 10% Ability to work flexible hours Willingness to obtain and maintain Partners' Certifications during employment
Renewal Solutions Manager
The Renewal Solutions Manager is responsible for the retention of SHI's renewal base, to grow our renewal revenue and expand the margin profile of renewals while acquiring new lines of business within their account set. This role is a dedicated resource to managing the relationships between the sales teams, customers, and partners as it pertains to recurring revenue. A RSM will execute against SHI's Volume Program Management strategy and drive results around an increase in profitability and retention. This is an individual contributor role, that will be mapped to specific Account Executives and Districts in a sales overlay model. This position reports to the Partner Renewals Manager.
Role Description
- Act as a primary subject-matter expert for product, sales, and program information.
- Train sales teams on partner products and programs, and how customers can benefit by using their core products.
- Conduct conference calls / meetings with Sales teams, manufacturer Sales teams, and customers to sell partner products and solutions.
- Develop and manage a sales pipeline on an ongoing basis through CRM and Excel.
- Manage and process Partner Deal Registration and / or other strategic pricing programs.
- Create and maintain content on internal team sites, including training decks and presentations.
- Execute on partner campaigns and initiatives aligning with Sales teams.
- Monitor CRM for submitted Deal Registrations request and submit them to the partner.
- Stay up to date on new product technology offerings, as well as partner-specific trainings and certifications.
- Provide excellent support to both customers and the SHI sales organization.
Behaviors and Competencies
Skill Level Requirements
Other Requirements
The base salary range for this position is $45,000 - $65,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus, are $55,000 - $75,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity M / F / Disability / Protected Veteran Status
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Solution Manager • Bethlehem, PA, US
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