Customer Support RepresentativeSeguno • Durham, NC, US
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Customer Support Representative
Seguno • Durham, NC, US
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- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionSaaS customer support Email marketing Shopify goo no) helps Shopify merchants grow their businesses through effective marketing. Ask us why it matters that we're the only marketing suite built for Shopify. 100% medical (Platinum BCBS), dental, and vision covered for you AND your family Unlimited paid time off, plus your birthday off and 15 holidays 401(K) retirement plan with 1 : 1 match up to 5% Charity donation matching to double your impact 12 weeks of paid leave for new parents Employee Assistance Program for you and your family DashPass, Spotify or Apple Music, and 1Password family subscriptions Monthly allowances for fitness / health and education / entertainment A vibrant office with endless cereal and hot sauce choices Free parking in downtown Durham Shared tickets for the Durham Bulls, NC Courage, and Carolina Hurricanes
Job Description
Do you enjoy helping people and can break down tasks into clear, concise steps? Are you beyond patient and use your empathy superpower to advocate for others? Well, we'd love to have you join us at Seguno!
You will work with Shopify merchants to answer their questions through email and live chat, guiding them through learning our apps and helping identify and resolve issues they may be experiencing. At some point, you will have to provide entertainment as the host of our weekly team lunch, so ask us for the scoop on Meal of Fortune.
We take great pride in helping tens of thousands of merchants worldwide grow their businesses and achieve their dreams. Come, make an impact at Seguno.
Required expertise
- Excellent verbal and written communication
- At least two years in a customer-facing role
- Fluent in English
Preferred experience
About us
Founded in 2017, Seguno (say
We are a profitable, life / family-friendly startup in downtown Durham, NC. We're also lucky enough to have been selected as a Best Place To Work by the Triangle Business Journal for four years running.
The Segoonies are a small, rockin' band whose values are persistence, ambition, curiosity, and empathy. Think you have what it takes? Learn more at and apply right here on LinkedIn.
Perks
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Customer Support Representative • Durham, NC, US
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