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Experienced Parking Garage Manager

Platinum ParkingChicago, IL, US

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Job Description

Parking Garage Manager - must have experience

Chicago, IL

Salary $65 - $75K Based On Experience

Job Description

As a Facility Manager you will oversee all facets of the parking facility operations which include employee management, customer relations, cash controls, accounts receivable, facility maintenance, special projects and daily operations which may include night and weekend parking events.

Manage a portfolio including two garages in Downtown Chicago

Since starting in 1999, Platinum Parking has grown to be one of the leaders in the industry. We now operate over 350 facilities in 12 cities and 7 states. Our growth is a direct result of the hands-on attention to detail that we pay to each and every customer of the facilities we manage.

Job Duties and Responsibilities

Assist in cultivating a professional, diverse, and customer-focused team
Ensure that all facilities operate in accordance with company policy and procedures including revenue control, equipment maintenance, proper and accurate signage, and flow of parking operations
Manage parking staff
Ensure that daily operations perform in accordance with company policy by ensuring that each location is properly staffed, has required supplies and has set opening and closing procedures
Manage the business to limit revenue loss, theft or shrinkage of monies or equipment
Assist in collecting, recording and depositing revenues received at the facility
Oversees the contract parker program by ensuring customers are properly registered, A / R is billed and completeness on a daily basis
Gather, review and verify the timely and accurate completion of daily and monthly reports
Promote a work environment that values integrity, problem-solving, collaboration and transparency
Review, screen and respond to email, direct mail and telephone calls. Provide prompt, customer oriented service, resolving any issues without executive management involvement whenever possible
Assist in training tenants and customers with garage online validation program and parking procedures

Qualifications

Parking Garage Management experience

Experience with gated equipment and patrol technology is a must.

Must be able to speak, read, write and understand English

Proficient in all Microsoft Office programs (Word, Excel, PowerPoint and Outlook) to produce reports and spreadsheets

Ability to calculate basic mathematical figures in excel such as discounts, interest, commissions, proportions, percentages, and area

Parking management experience (preferred but not required)

Ability to read, analyze, and interpret general business documents, procedures or regulations

Ability to effectively write reports, business correspondence, and procedure manuals

Ability to communicate effectively at an expert level both verbally and in written form

Must have a valid driver’s license and the ability to perform errands via personal vehicle

Drug testing and background check required

Knowledge and Skill Requirements

Courteous and tactful to patrons, visitors and employees

Strong analytical skills to gather and summarize data and reports

Reliable with the ability to work varied and flexible schedule

Excellent Customer Service Skills

Leadership skills

Ability to recognize problems and execute solutions

Maintain professional appearance and demeanor

Complete multiple projects simultaneously with a degree of self-direction

Work well in team environment

Maintain a reliable and dependable attendance record

Time management, multi-tasking, and organization skills with strong attention to detail

Ability to deal with ambiguity and remain calm / maintain positive attitude under pressure

Education

Bachelors Degree in Business (Management, Economics, Finance, Communications, Marketing)

Work Environment and Physical Requirements

Exposure to car fumes in garage, the elements, and extremes of weather and temperature

Stand, walk and sit for extended periods of time

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Parking Manager • Chicago, IL, US