Software Support SpecialistVirtualVocations • Detroit, Michigan, United States
Software Support Specialist
VirtualVocations • Detroit, Michigan, United States
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A company is looking for a Software Support Specialist (REMOTE).
Key Responsibilities :
Serve as the liaison between clients and the Development Team for technical issue resolution
Provide technical support via phone and email for web cloud and mobile applications
Assist customers with cloud application services, including account setup and troubleshooting
Required Qualifications :
Must reside in specific states : AZ, CA, CO, FL, ID, MN, NC, OH, SC, TX, WI, IL, OR
3+ years of experience in product or technical support, preferably in medical devices or software
Solid understanding of computer software, electronics, and software systems
Experience with CRM / helpdesk / ticketing systems
Must pass internal product certification training within the introductory period
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Software Support Specialist • Detroit, Michigan, United States
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