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Human Resources Assistant (Tampa)
Human Resources Assistant (Tampa)Compunnel Inc. • Tampa, FL, US
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Human Resources Assistant (Tampa)

Human Resources Assistant (Tampa)

Compunnel Inc. • Tampa, FL, US
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Job Summary :

We are seeking an experienced HR Contact Center Support Specialist to join our team. This role focuses on providing high-quality customer service by handling inbound calls, resolving employee inquiries, and supporting HR processes. The ideal candidate will bring a strong background in contact center operations, payroll inquiry resolution, and case management tools (ServiceNow preferred) , along with excellent administrative and communication skills.

Key Responsibilities :

  • Manage inbound employee and HR calls , providing assistance and creating cases as needed.
  • Support payroll inquiries by applying knowledge of timekeeping / payroll logic and directing issues to the correct resolution team.
  • Provide day-to-day support for HR processes, including :
  • Tuition reimbursement processing
  • Employee verifications
  • Policy questions, compliance, and acknowledgements
  • Document and maintain employee data changes and performance reports.
  • Utilize ServiceNow case management system and call management tools effectively.
  • Partner closely with payroll and HR teams to ensure timely and accurate support.
  • Perform administrative duties, ensuring accuracy, attention to detail, and compliance with company policies.

Qualifications & Requirements :

  • 5+ years of experience in customer service, HR contact center, or shared services roles.
  • Strong contact center / call center experience with inbound phone support and case management.
  • Knowledge of payroll inquiry resolution (not payroll processing, but understanding payroll / timekeeping logic).
  • Experience with ServiceNow or other case management systems.
  • Proficiency in Microsoft Outlook, Teams, and Excel .
  • Strong attention to detail, critical thinking, and problem-solving skills.
  • Spanish language skills highly preferred.
  • Bachelors degree required.
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