Planetree International, Regional Coordinator EMEA

Regional Coordinator EMEA

Planetree, a non-profit organization which pioneered the modern movement of person-centered care, is seeking an organized and energetic team member to join our Europe, Middle East, Africa (EMEA) team as an Account Manager.

Founded by a single patient in 1978, Planetree has empowered over 9 million patients and healthcare providers to look at the care journey in a whole new way. Planetree is a consulting organization, working with healthcare provider organizations in the United States and in more than 30 countries globally to implement comprehensive person-centered models of care. Planetree is an advocacy organization, working with ministries of health and health-related NGOs around the world to promote person-centered care (PCC) as a model for improving quality of health care and services. And, through partnerships with universities in several countries, Planetree is changing the way that person-centered approaches to care are studied and taught to future generations of healthcare professionals.

Reporting to the Regional Director EMEA, the Account Manager EMEA is responsible for supporting the team in delivering Planetree services and growing the business across the region. The Account Manager plays a central coordination role between client organizations, internal teams, and contracted team members to ensure smooth project execution aligned with Planetree's standards and PCC Framework. This represents an exceptional opportunity for a mission-driven, collaborative team player who is passionate about improving healthcare and creating a world where patients are respected and engaged in their care.

Responsibilities

Client & Account Management

• Support PCC Consultants in onboarding new clients and in managing client services as required
• Serve as the Account Manager to all regional accounts to ensure delivery of high-quality services and experiences
• Facilitate communication between clients and Planetree's internal departments
• Review and alert team members to upcoming renewing memberships and certifications
• Manage contract information for vendors offering services to the EMEA region
• Monitor progress, risks, and dependencies to ensure on-time delivery of services
• Ensure all project activities comply with Planetree's policies and principles where applicable
• Support business development efforts by assisting with proposals, briefings, and presentations for prospective clients
• Ensure proper handling and follow-up of accounts receivable related to assigned clients, coordinating with the finance team where required

Technology & Systems

Teamwork & Culture

Regional Intelligence

Communication / Marketing & Representation

Critical Skills

Required Competencies

As a prerequisite, the ideal candidate will believe strongly in Planetree's aspirational vision humanizing healthcare and its purpose empowering people to profoundly humanize the healthcare experience for everyone, everywhere, every time. This mission-driven professional will bring demonstrated success in leading and supporting bright, talented, and highly committed team members to achieve performance excellence and drive organizational growth. Beyond the above, it is anticipated that the background, achievements, and personal characteristics listed below will best position the hired candidate for success as the Regional Coordinator EMEA.

Education

Experience

Personal Attributes

Technology

Language

Performance Evaluation

Performance objectives will be established at the beginning of the team member's period of employment. These objectives will be discussed and agreed with the team member's direct line manager. This will form the team member's Development & Performance Plan for the year.

Performance will be evaluated by :