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Helpdesk Technician

Helpdesk Technician

VirtualVocationsRockville, Maryland, United States
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A company is looking for a Helpdesk Technician I.

Key Responsibilities

Provide technical end-user support via telephone, web chat, or submitted issues

Perform restorative or maintenance actions to resolve end-user problems

Accurately track incidents and calls in the ticketing system

Required Qualifications

Associate degree or vocational training in IT-related courses is a plus

Minimum of two years of college completed or a Diploma / Certificate course preferred

Familiarity with PC hardware and software troubleshooting

Prior experience in Software Application support is a plus

Willingness to work different shifts, including holidays and weekends

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Helpdesk Technician • Rockville, Maryland, United States

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