Talent.com
Client Service Coordinator

Client Service Coordinator

Banfield Pet HospitalSugar Land, TX, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.full_time
job_description.job_card.job_description

Client Service Coordinator

The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

Essential Responsibilities And Tasks

  • Live and exemplify the Five Principles of Mars, Inc. within self and team.
  • Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
  • Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
  • Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
  • Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
  • Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
  • Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
  • Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
  • Conduct administrative functions as necessary.
  • Other job duties as assigned.

The Five Principles

  • Quality The consumer is our boss, quality is our work and value for money is our goal.
  • Responsibility As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
  • Mutuality A mutual benefit is a shared benefit; a shared benefit will endure.
  • Efficiency We use resources to the full, waste nothing and do only what we can do best.
  • Freedom We need freedom to shape our future; we need profit to remain free.

    • Hiring Qualifications / Competencies

  • Leadership
  • Customer Focus
  • Peer Relationships
  • Integrity & Trust
  • Action Oriented
  • Listening Functional
  • Preventative Care And OWPs
  • Communication Skills
  • Client Service Skills
  • Priority Setting
  • Time Management

    • Capabilities And Experience (Can Do)

  • Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
  • Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
  • Organizational ability Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
  • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Translates problems into practical solutions.
  • Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service.
  • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
  • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
  • Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

    • Attitudes (Will Do)

  • Initiative shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
  • Integrity Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
  • Cooperativeness Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
  • Flexibility Is open to changing situations and opportunities and is willing to perform all tasks assigned.
  • Independence Able and willing to perform tasks and duties without supervision.
  • Tolerance for Stress / Resiliency Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
    • serp_jobs.job_alerts.create_a_job

    Client Service Coordinator • Sugar Land, TX, US

    Job_description.internal_linking.related_jobs
    • serp_jobs.job_card.promoted
    Client Care Coordinator

    Client Care Coordinator

    Angels of Care Pediatric Home HealthHouston, TX, US
    serp_jobs.job_card.full_time
    As a Client Care Coordinator, you'll be a key connection point between families and care teams, helping ensure a smooth, supportive experience for both clients and clinicians.This position is ideal...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Client Experience + Sales Coordinator

    Client Experience + Sales Coordinator

    Scissors & ScotchHOUSTON, TX, US
    serp_jobs.job_card.full_time
    Client Experience & Sales Coordinator.Reception + Lounge + Membership Sales).This role isn’t just about checking people in and making drinks. You’re the first and last impression, and your job is to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Bilingual Client Service Coordinator

    Bilingual Client Service Coordinator

    HairClubHouston, TX, US
    serp_jobs.job_card.full_time
    Bilingual Client Service Coordinator.Job Category : Field- Administrative.Requisition Number : BILIN005812.Make money! Make a Difference! We offer a base salary and a consistent schedule that enables...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Remote Client Relations Coordinator

    Remote Client Relations Coordinator

    TradeJobsWorkforce77079 Houston, TX, US
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    As a Remote Client Relations Coordinator, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including : respond to customer inquiries via phone, ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    Virtual Client Care Coordinator

    Virtual Client Care Coordinator

    American Income Life AOHouston, TX, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    APPLICANT MUST RESIDE IN THE U.TO BE CONSIDERED FOR THIS POSITION, ALL OTHER APPLICANTS WILL BE IMMEDIATELY DISQUALIFIED • Are you ready to join the forefront of AO’s unparalleled growth in th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Service Analyst III

    Client Service Analyst III

    Western Alliance BancorporationHouston, TX, US
    serp_jobs.job_card.full_time
    As a Trust Associate III you'll be responsible for working on client relationships and ensuring excellent client service and delivery to the client base. You'll be assigned a book of clients that ar...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Services Associate

    Client Services Associate

    TradeJobsWorkforce77273 Houston, TX, US
    serp_jobs.job_card.full_time
    As a Client Services Associate, you will be responsible for providing exceptional service and support to customers, including : respond to customer inquiries via phone & in person.Finance to provide...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    CATALYST TRAINING CENTER COORDINATOR

    CATALYST TRAINING CENTER COORDINATOR

    RapportSpring, TX, US
    serp_jobs.job_card.full_time
    Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.Distinct from recruitm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Service Supervisor?

    Client Service Supervisor?

    Senior Psych CareHouston, TX, US
    serp_jobs.job_card.full_time
    The Referral & Support Services Team Lead, under the direction of the Revenue Cycle Manager, is responsible for leading and supporting the day-to-day operations of the referral and support services...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Client Service Associate - NR

    Client Service Associate - NR

    Stifel FinancialSugar Land, TX, US
    serp_jobs.job_card.full_time
    Stifel strives for a culture that puts its clients and associates first : a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients, their careers...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Services Order Fulfillment Coordinator

    Services Order Fulfillment Coordinator

    Axelon Services CorporationHouston, TX, US
    serp_jobs.job_card.temporary
    Services Order Fulfillment Coordinator.Houston, TX 12 Month Contract Pay Range - 22 - 24 / hr, W 2 The Services Order Fulfillment Coordinator is the first point of contact for all customer inquiries ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Client Service Associate

    Client Service Associate

    RIA RecruitingKaty, TX, US
    serp_jobs.job_card.full_time
    McGee Wealth Management, a growing financial advisory firm located in Katy, TX, is seeking a Client Service Associate to join our growing team. We are a financial planning firm that has client servi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    Service Coordinator

    Service Coordinator

    KoneHouston, TX, US
    serp_jobs.job_card.full_time
    Founded in 1910, KONE is a global leader that provides elevators, escalators, and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throug...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Bilingual Cash Operations Coordinator

    Bilingual Cash Operations Coordinator

    Euronet Worldwide, Inc.Spring, TX, US
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    Dolphin Debit, a full-service ATM management company and wholly owned subsidiary of Euronet Worldwide offers a complete suite of ATM management services, from routine maintenance and monitoring cas...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    TechEdge Service Coordinator

    TechEdge Service Coordinator

    Patterson CompaniesHouston, TX, US
    serp_jobs.job_card.full_time
    Patterson isn't just a place to work, it's a partner that cares about your success.One of the distinguishing marks of our company is the talented people who embrace the people-first, always advanci...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
    • serp_jobs.job_card.promoted
    AP Coordinator

    AP Coordinator

    Addison GroupHouston, TX, US
    serp_jobs.job_card.full_time
    Benefits : This position is eligible for medical, dental, vision, and 401(k).We are seeking an organized and dependable Accounts Payable (AP) Coordinator to join our fast-paced, high-volume accounti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    • serp_jobs.job_card.promoted
    Coordinator

    Coordinator

    Baylor College of MedicineHouston, TX, US
    serp_jobs.job_card.full_time
    Coordinator, Patient Accounts Receivable.Patient Business Services is seeking a Coordinator, Patient Accounts Receivable to expedite and maximize payment of insurance medical claims by contacting i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
    Customer Service Integrity Coordinator

    Customer Service Integrity Coordinator

    Goose Cap EnterprisesHouston, TX, USA
    serp_jobs.job_card.full_time
    serp_jobs.filters_job_card.quick_apply
    CUSTOMER SERVICE & INTEGRITY COORDINATOR.We are seeking a dedicated Customer Service Specialist to play a vital role in our Store Loss Prevention and Safety programs. You will patrol both the in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30