Customer Service and Logistics Specialist

Job Description

Our client, a leading Italian premium food manufacturer , is seeking a highly organized and detail-oriented professional to join their U.S. team as a Logistics & Customer Service Specialist . The ideal candidate will be responsible for managing order processing, coordinating logistics operations, and ensuring exceptional customer service across distributors and partners. Direct report to the Operations Manager.

Responsibilities

• Review and process customer orders, shipping information, and delivery dates.
• Manage order entry and maintenance for assigned accounts, ensuring data accuracy and timeliness.
• Build and maintain relationships with freight and logistics partners to ensure efficient delivery performance.
• Communicate effectively with customers and distributors to resolve delivery and stock issues.
• Coordinate weekly shipment schedules and optimize carrier routes for cost and time efficiency.
• Benchmark transportation company fares and support rate negotiations.
• Collect and analyze transportation data, addressing issues such as damages or delays.
• Support the sales team with invoicing processes for customers and distributors.
• Contribute to the planning and design of logistics systems to improve efficiency and scalability.
• Assist in developing annual budgets and monitor day-to-day logistics spending.
• Review delivery schedules, resolve conflicts, and proactively communicate potential service issues.
• Ensure compliance with all relevant logistics regulations and internal procedures.
• Perform additional duties as assigned by the Operations Manager.

Requirements

Hybrid work schedule. 3 days in office, 2 remote. Office located in Downtown Manhattan.