California Member Support Specialist

A company is looking for a Member Support & Retention Specialist to enhance member experience and retention.

Key Responsibilities

Act as the primary point of contact for members, addressing their needs and enhancing their overall experience

Provide support with billing issues, including payment processing and insurance-related inquiries

Gather and analyze member feedback to develop retention strategies and reduce cancellations

Qualifications and Requirements

Bachelor's degree in sales, marketing, business administration, or related field (or equivalent work experience)

3+ years of experience in customer support, sales, or retention roles, preferably in a healthcare or wellness environment

Experience with billing, claims, and insurance-related inquiries

Strong skills in inventory management and supply chain processes

Proficient in customer relationship management (CRM) systems and sales / marketing software