Field Services Team Leader IIStefanini Group • Aurora, CO, US
Field Services Team Leader II
Stefanini Group • Aurora, CO, US
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job_description.job_card.job_descriptionHigh school diploma or equivalent required 2+ years of management experience including coaching, training, mentoring, interviewing, hiring and terminations Good interpersonal skills Excellent attention to detail and organizational skills Effective time management and organizational skills Excellent verbal and written communication skills Be a big-thinker, able to think strategically and be part of the big picture Be flexible and adaptable in understanding client needs and goals to achieve successful outcomes Mid-Senior level Full-time Other Business Consulting and Services
Overview
Be among the first 25 applicants.
Responsibilities
- Create a cohesive team environment through consistent management
- Coach and counsel direct reports, provide feedback including positive recognition, conduct performance evaluations, training, mentoring and handling discipline issues
- Write employee performance evaluations, deliver annual merit reviews, update employee journals daily, and perform other administrative tasks as assigned
- Perform root cause analysis and identify opportunities to improve efficiencies
- Ensure direct reports meet their goals and follow departmental processes
- Responsible for day-to-day operations of the Service Desk
- Work with the Project and Senior Management Team for long-term strategies and achieving Service Level Agreements (SLAs) set forth by client
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia.
Qualifications
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Service Team Leader • Aurora, CO, US