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Telecommunications Client Services Associate

Telecommunications Client Services Associate

JDI SystemsRiverside, CA, US
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NOW HIRING : Cali-Based Company Seeking a Telecommunications Client Services Associate!

Have a knack for turning customer queries into delightful experiences? If you love connecting with people and being the friendly face of a Lifeline, you’re just who we’re looking for! This isn’t just a job; it’s a platform for communication wizards dedicated to keeping people connected.

Why Choose JDI Systems

When people believe in the work they do, results follow. Our team is built on passion, resilience, and the belief that every conversation counts.

Every person we work with become :

  • Resilient by Nature : We embrace challenges and bounce back stronger.
  • People-Driven : Relationships are the heart of every campaign.
  • Growth-Minded : We’re always learning, evolving, and leveling up.

Additionally, onboarded Telecommunications Client Services Associates are entitled to :

  • Travel opportunities within and outside the country
  • Opportunities for career growth and professional development
  • Dynamic and supportive team environment

    • Responsibilities of every Telecommunications Client Services Associate :

  • Engage with customers in-person to provide exceptional support and resolve inquiries efficiently and effectively.
  • Master our client’s product and service offerings to accurately inform customers, address their needs, and guide them through solutions.
  • Proactively identify opportunities to enhance customer satisfaction by offering relevant services and optimizing their existing plans.
  • Document all customer interactions meticulously, ensuring accuracy and contributing to a comprehensive customer service database.
  • Collaborate seamlessly with fellow Telecommunications Client Services Associates and other internal teams to escalate complex issues and ensure timely resolution, maintaining a high standard of service.
  • Continuously learn and adapt to new technologies, service updates, and company policies to stay at the forefront of customer support excellence.
  • Act as a brand ambassador, consistently embodying our client’s values and commitment to customer-centricity in every interaction.
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    Client Service Associate • Riverside, CA, US

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