Technical Writer Job at Polly in Dallas

Overview

You have 3+ years of Technical Writing experience and are looking for your next challenge in a hyper-growth, fast-paced, industry-disrupting SaaS company. You are excited to work with emerging technologies and a modern tech stack with a collaborative team, where you will have a direct impact on the customer experience. If this sounds like you, read on and apply today!

What You'll Do

• Gather, analyze, and organize process documentation and process flows across internal systems and Polly.
• Translate complex workflows into clear, actionable, and user-friendly documentation for both internal teams and external audiences.
• Maintain up-to-date documentation on a regular basis, aligned with two-week sprint cycles.
• Collaborate with product, engineering, and operations teams to ensure accuracy and usability of documentation.
• Continuously improve documentation standards, templates, and processes to enhance clarity and efficiency.

What You Have

Extras you bring to the table

Why Join Polly?

Employee Benefits

Let's Get To Know Each Other

Polly has pioneered the next generation of mortgage capital markets technology with its cutting-edge, data-driven platform. Its enterprise-grade solutions include the industry’s only cloud-native, commercially scalable product, pricing, and eligibility (PPE) engine and the Polly AI platform. We empower the nation’s top banks, credit unions, and mortgage lenders to increase profitability, automate workflows, and revolutionize the loan officer and broker experiences. Polly was founded by a seasoned team of mortgage capital markets and technology experts and is headquartered in San Francisco, California. Polly was named to Forbes’ America’s Best Startup Employers in 2025 for Employer Reputation, Employee Satisfaction, and Company Growth. To learn more, follow Polly on LinkedIn or visit www.polly.io. Polly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, age, color, national origin, religion, sex, gender identity, sexual orientation, marital status, pregnancy status, disability status, veteran status, or any other legally protected status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records. Beware of recruitment scams impersonating the Polly brand or our employees. Our team communicates only through official Polly channels, and we will never ask for sensitive information over text or conduct text-only interviews. If you are ever suspicious or in doubt, reach out to us directly at peopleteam@polly.io. We care deeply about this network and your experience.

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