Join to apply for the Lead Data Solutions Analyst role at Trustpilot. At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision : to become the universal symbol of trust. We run the world's largest independent consumer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!
What You'll Be Doing
- Run Data Trials : Manage and execute client data trials, create custom back-testing data sets and sample reports to showcase the value of our solutions, and provide in-depth company analysis and answer technical questions to help prospects understand how our data can solve specific business challenges.
- Act as a Technical Advisor : Serve as the go-to expert for our data products and platforms, articulate our value proposition to both technical and non-technical audiences, and stay updated on new features and product updates to communicate our capabilities.
- Facilitate Onboarding : Guide new clients through API documentation, troubleshoot integration issues, ensure a seamless transition, and introduce and onboard clients to our internal platforms.
- Own the DDQ Process : Lead the completion of complex Due-Diligence Questionnaires (DDQs), collaborate closely with our Legal, Security, and Engineering teams to provide accurate and detailed information about our data coverage, security protocols, and privacy policies.
Who We're Looking For
Experience : Prior experience in a client-facing technical role such as a Solutions Engineer, Sales Engineer, or Technical Account Manager. Experience with DDQs or similar complex technical questionnaires is highly desirable.Technical Skills : Proficient in SQL and data wrangling, working knowledge of APIs and data integration tools, knowledge of Python or R is highly desirable, and experience with Thinkcell to build data-powered presentations.Communication : Excellent communicator, capable of translating complex technical concepts into clear, concise language, building strong relationships with clients and collaborating effectively with internal teams to project manage and drive speed.Problem-Solving : Proactive, detail-oriented problem solver who can independently manage multiple projects and deliver results.Culture Fit : Excited by early-stage environments that are fast-paced with high growth potential, thrive when things are uncertain, and have executed in environments where independent and proactive decision making is valued / required.What's In It For You
A competitive base salary ranging from $139,500 to $155,000 gross per year.A range of flexible working options to dedicate time to what matters to you.20 vacation days + 2 personal days + 10 paid holidays per year.Two (paid) volunteering days a year to give back to the causes that matter to you and your community.Rich learning and development opportunities supported through the Trustpilot Academy and Blinkist.Full health insurance.401k matching your contributions dollar-for-dollar up to 4% of your base salary.Discounted club membership at Life Time Fitness.24 / 7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health.Paid parental leave for employees who have been employed for over 6 months with full scope of benefit after 12 months.Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials.A friendly, open office complete with a foosball table, roof deck with wifi (rooftop meeting anyone?!) and unlimited snacks and drinks.Communal lunch, extra treats and events during the month — think ice cream carts, coffee bars and massages, to name a few.Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed, and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.
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