System Analyst II - Site Reliability Engineer

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About Duke Health Technology Solutions

Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health.By harnessing the power of innovative technologies like cloud computing and artificial intelligence - and pairing them with a forward-thinking approach - Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.

Occupational Summary

The DHTS Systems Analyst-Site Reliability Engineer (SRE) is responsible for designing, implementing, and maintaining large-scale distributed systems with a focus on reliability, scalability, and performance. The SRE collaborates with development teams to ensure that applications and services are designed and operated to meet reliability targets and scale efficiently. This role involves working with OpenShift for on-premises environments and Azure Kubernetes Service (AKS) for cloud-based solutions.

Essential Tasks / Responsibilities

Level 1 (DHTS System Analyst 1)

Under direct supervision, assist in monitoring and maintaining production systems to ensure high availability and performance, including OpenShift clusters on-premises and AKS in the cloud.

Participate in on-call rotations to respond to system alerts and incidents.

Assist in troubleshooting and resolving system issues and outages across both on-premises and cloud environments.

Help implement and maintain automation scripts for routine tasks and deployments in OpenShift and AKS.

Contribute to the creation and maintenance of documentation for systems and processes.

Assist in capacity planning and performance tuning of systems in both OpenShift and AKS environments.

Participate in post-incident reviews and help implement recommendations.

Learn and apply SRE best practices and methodologies specific to container orchestration platforms.

Collaborate with development teams to improve system reliability and efficiency across on-premises and cloud infrastructures.

Level 2 (DHTS System Analyst 2)

In addition to the duties described for Level 1, the Level 2 SRE will :

• Independently design and implement monitoring solutions for complex systems in OpenShift

and AKS environments.

the nuances of both on-premises and cloud infrastructures.

OpenShift and AKS platforms.

with the organization's hybrid infrastructure strategy.

leveraging both on-premises and cloud resources.

practices.

complement OpenShift and AKS environments.

platforms.

scalability in a hybrid infrastructure model.

Level 3 (DHTS System Analyst 3)

In addition to the duties described for Level 2, the Level 3 SRE will :

expertise in both OpenShift and AKS.

OpenShift and cloud-based AKS environments.

performance, and efficiency in a hybrid infrastructure model.

the strengths and limitations of both OpenShift and AKS.

and cloud environments.

practices with business objectives.

the specific needs of OpenShift and AKS platforms.

consistency across on-premises and cloud environments.

technologies.

long-term evolution of the hybrid infrastructure model.

related to container orchestration and cloud strategy.

Advancement to the next level requires employee, at a minimum, successfully attain the following :

1. Proven ability to work at the next level : This involves demonstrating the skills and competencies

required for the next level of responsibility. Employees should have demonstrated that they can

handle tasks and challenges that are typically associated with the higher position.

2. Potential to serve beyond the next level : This measure looks at the employee's long-term

potential and their ability to grow within the organization. The employee should have the vision,

ambition, and capability to take on even greater responsibilities in the future.

3. Consistently demonstrates a values-based approach in how they work : Employees should

consistently exhibit behaviors and decision-making processes that align with DUHS values. The

exhibited values are integrity, teamwork, diversity excellence and safety. Patient-focused is also

critical to success.

4. Is considered one of the top performers at their level across the organization : This measure

evaluates the employee's overall performance and reputation within DHTS. Top performers are

often recognized for their exceptional contributions, reliability, and ability to exceed expectations.

We will select the best and not the best available.

Required Qualifications at this Level

Education

Bachelor's degree in a related field is preferred, or equivalent work experience.

Experience

solutions engineering.

IT solutions engineering.

and / or IT solutions engineering.

Required Skills and Knowledge

Level 1 (DHTS System Analyst 1)

OpenShift)

Level 2 (DHTS System Analyst 2)

All Level 1 skills, plus :

OpenShift)

Level 3 (DHTS System Analyst 3)

All Level 2 skills, plus :

practices

Desired Skills (All Levels)

certifications

teams

Additional Responsibilities (All Levels)

guide

needs

Intent :

The intent of this job description is to provide a representative and level of the types of duties and

responsibilities that will be required of positions given this title and shall not be construed as a

declaration of the total of the specific duties and responsibilities of any particular position. Employees

may be directed to perform job-related tasks other than those specifically presented in this description.

Equal Opportunity :

Duke University is an Affirmative Action / Equal Opportunity Employer committed to providing

employment opportunity without regard to an individual's age, color, disability, gender, gender

expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation,

or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our

collective success depends on the robust exchange of ideas-an exchange that is best when the rich

diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is

essential that all members of the community feel secure and welcome, that the contributions of all

individuals are respected, and that all voices are heard. All members of our community have a

responsibility to uphold these values.

Essential Job Function :

Certain jobs at Duke University and Duke University Health System may include essential job functions

that require specific physical and / or mental abilities. Additional information and provision for requests

for reasonable accommodation will be provided by each hiring department.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends onthe robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions : Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and / or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.