Learning Experience Designer

Job Description

Job Description

About Ping Identity :

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

The Learning Experience Designer is responsible for architecting end-to-end learning journeys across Ping Identity's training ecosystem. This role goes beyond designing single courses : you will own and evolve curriculum pathways that align learner progress with business outcomes, ensuring that our education offering scales strategically and delivers measurable value.

Reporting to the Senior Manager, Certification and Curriculum Development, you will act as the bridge between learner experience, curriculum design, and programme strategy - conducting gap analyses, needs assessments, and design reviews to ensure that our offerings are both effective and engaging. Working closely with curriculum leadership, SMEs, Delivery Operations, and cross-functional partners, you will champion quality, retention, and innovation in our learning experience.

Key Responsibilities Programmatic Design

• Lead programmatic design work, ensuring curriculum pathways are structured around learner progression and business priorities rather than standalone courses.
• Conduct gap analyses and needs assessments to evaluate where learners are at each stage of their journey and define where they need to be by the end.
• Collaborate with the Senior Manager, Curriculum & Certification, course developers, product managers, graphics and editorial teams to design and maintain the overall curriculum structure for Ping Identity products and solutions.
• Design learning experiences that increase retention, reduce learner pitfalls, and extend engagement beyond the classroom (e.g., feature deep dives, use-case classes, and refresh sessions).
• Prototype and test learning experiences, iterating based on analytics and feedback.
• Define success measures for experiences linked to both learner outcomes and business goals.
• Mentor junior LXDs to help build team capability.
• Support course development if capacity allows, but this is NOT the main focus

Quality Management & Continuous Improvement

Project & Cross-Functional Work

Learner-Centred Design

Skills & Qualifications

Essential

Desirable

Technical skills in low code / no code tools, LLM models

Life at Ping :

We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day.

Here are just a few of the things that make Ping special :

Our Benefits :

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.