Receptionist Team Lead

Receptionist Lead

At Dermatologists of Central States (DOCS), we are not just one of the largest dermatology practices in the nation; we are a dedicated community passionate about skin health! With more than 200 providers across 20 practice brands and 100+ locations in 10 states, we've been transforming the lives of our patients for more than 40 years. Our mission is clear : to prioritize our patients with outstanding medical, surgical, and cosmetic dermatology services, all delivered in a friendly, convenient, and compassionate environment.

The Receptionist Lead is responsible for overseeing and supporting the daily operations of the reception team while ensuring a smooth and efficient patient experience. In addition to performing core reception tasks, the Receptionist Team Lead will also collaborate with other teams and managers to ensure efficiency across the organization.

Job Responsibilities

• Answer multi-line phones.
• Greet patients and vendors.
• Sign patients in and out while obtaining insurance information and any other necessary patient data.
• Enter patient data into EHR systems.
• Schedule patient appointments both on the phone and at checkout desks.
• Collect outstanding balances and copays.
• Provide patients with support and guidance as needed.
• Maintain a safe, secure and healthy work environment by establishing and following standards and procedures.
• Assist the Office Manager in creating the reception team's weekly schedule.
• Review provider schedule to utilize override capabilities when appropriate.
• Address patient concerns, team concerns, and serve as a point of escalation for reception issues that arise.
• Train new team members and provide coaching for existing team members.
• Serve as the point of contact for the DOCS billing team.
• Process returned statements.
• Develop and implement opportunities to increase efficiency.
• Spot check reception work and run audits.
• Review daily deposits and deliver cash deposits to the bank (when applicable).
• Interview candidates.
• Document and file HIPAA / incident reports
• Other duties as assigned.

Benefits

Minimum Qualifications

Physical Demands