Merchant Services - Quality Engineer Senior Technology Manager

Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Position Summary

This is an exciting opportunity to join Enterprise Payments Technology (EPT) and be part of a dynamic and fun team with amazing leadership. EPT is a global payments team which provides a wide range of financial platforms and services. EPT is made of core payment business technology functions including Merchant Solutions, Card Issuing, Digital Wallets, Transfers, Liability Payments and Settlement. EPT facilitates the movement of roughly $693 trillion through the processing of approximately 18.8 billion transactions a year to more than 66 million consumer / small business relationships and 2 million wealth management clients. The Merchant Business Software Suite (MBSS) team is responsible for the delivery of a large-scale, multi-year program to provide a scalable and customizable point-of-sale software across a broader set of industry verticals. The initiative arises from a recent strategic acquisition to broaden the Banks Merchant Services capabilities.

Role

This is an experienced Quality Engineer Manager, who is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Their primary responsibility is to the people they manage, ensuring they are developing through coaching, mentoring, feedback, and hands on career development. Other key responsibilities may include developing a technology strategy and ensuring technology solutions comply with applicable standards. This role advocates and advances modern, Agile solution delivery practices and evangelizes great design, engineering and organizational practices. This role brings a testing mindset to the team, and is responsible for testing and delivering complex software requirements to accomplish business outcomes. They are a subject matter expert on testing practices ensuring the testing strategy and processes are well-defined and continuously improved for the team or teams. Key responsibilities of the role include establishing a test and automation strategy, creating common test frameworks, defining and managing test processes including test data generation, defect management and reporting.

Responsibilities

• Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees / teams to address feedback and achieve quality and performance objectives
• Facilitates performance and career development of employees / teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
• Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
• Contributes to the technology strategy for their technical domain
• Creates an inclusive and healthy working environment and helps to resolve organizational impediments / blockers
• Ensures that execution is aligned with product strategy by working with product management and other stakeholders

Managerial Responsibilities

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Required Qualifications

Desired Qualifications

Skills

Shift

1st shift (United States of America)

Hours Per Week

40 hours per week

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