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Teller (Float)

Teller (Float)

Hope Enterprise CorporationJackson, MS, US
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Teller (Float)

The Teller is responsible for processing various financial transactions for members, including deposits, withdrawals, and payments. They ensure the accuracy of all transactions, maintain a balanced cash drawer, and provide excellent member service. Tellers also promote HOPE products and services to meet customer needs and support the bank's sales goals. They play a crucial role in maintaining customer satisfaction and trust. Confidentiality is involved, and sensitive situations may be handled. This position is in the HOPE branch network's various locations.

Essential Functions :

  • Prepare and process teller transactions efficiently and effectively
  • Adhere to established cash handling and balancing procedures
  • Provide service excellence to all stakeholders
  • Achieve monthly growth and retention targets per individual Retail Work Plan
  • Adhere to all HOPE policies, procedures, and security protocols
  • Adhere to all regulatory compliance requirements
  • Perform general administrative duties such as attending meetings, report production, etc.
  • Perform other duties as assigned

Accountability for Business Results :

  • Cross-sell HOPE products
  • Access to teller drawer balance up to $10,000, exact value to be assigned
  • Access to vault with one member of management present
  • Competencies / Skills :

  • Attention to Detail Taking responsibility for a thorough and detailed method of working.
  • Customer Focus Knowing the (internal and external!) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
  • Integrity Upholding generally accepted social and ethical standards in job related activities and behaviors.
  • Organizational Awareness Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
  • Results Orientation Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
  • Teamwork Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.
  • Desired Qualifications :

  • Highschool diploma or GED required
  • 2+ years of experience of cash handling and customer service experience
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment.

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    Teller • Jackson, MS, US

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