Provider Success Associate

Provider Success Associate

The Clover Care Services organization delivers proactive support and care to our members through our clinical Clover Home Care teams, and quality improvement services to our aligned providers through our Provider Success team. Clover has built one of the most proactive, data-driven health care services platforms and is excited about how technology impacts our ability to bring transformative results to both patients and providers.

As a Provider Success Associate on the Clover Care Services team, you will support local clinicians across Macon, GA with operationalizing Clover Assistant within practices and serve as a link between the practices and Clover Health. Clover Assistant is a groundbreaking web application built for a provider to use during each visit they have with a Clover patient. Clover Assistant empowers clinicians with the right data, at the right time to improve patient outcomes. The management of practice accounts will include building relationships with providers, assisting with Clover Assistant workflow inquiries, analyzing data to proactively identify trends and drive performance, and responding to clinician needs to create a strong partnership between Clover and the practices. This role will play a pivotal part in driving optimal use of the Clover Assistant to improve the lives of our members through data-driven care.

As a Provider Success Associate, you will :

• Be the face of Clover and serve as the primary point of contact to healthcare providers and staff using the Clover Assistant.
• Engage and onboard new providers and practice staff onto Clover Assistant.
• Regularly conduct in-person check ins with practices to reinforce your presence and support in utilizing the tool.
• Facilitate feedback between providers and Clover to ensure program alignment.
• Build strong relationships with practices and conduct regular meetings with clinicians to discuss metrics and additional partnership opportunities.
• Proactively identify trends and develop solutions to assist practices.
• Maintain up-to-date knowledge of the Clover Assistant features and best practice workflows to drive adoption.
• Document workflows and other artifacts to support practices and providers.
• Demonstrate provider empathy to foster trusting relationships between Clover and the practices using Clover Assistant.
• Coordinate and schedule meetings, and promptly respond to ongoing needs.

You should get in touch if :

Benefits Overview :

Additional Perks :

About Clover : We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.

We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world : healthcare.

From Clover's inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one's identity. All of our employee's points of view are key to our success, and inclusion is everyone's responsibility.

A reasonable estimate of the base salary range for this role is $75,000 to $100,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant's education, work experience, certifications, etc.