Warranty Dispatcher
Windsor AmericaHouston, TX, USjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionWhat if your work could keep an entire branch running smoothly? As a Warranty Dispatcher you will ensure every job is ready to go, keep homeowners and builders informed, and solve problems before they escalate. You will identify patterns in repeat service calls, coach where needed, and help the team operate more efficiently. By the end of the day you will have coordinated dozens of moving parts, kept the branch on track, and made a measurable impact on both customers and your team. If you thrive on organization, communication, and taking ownership, this is the role where you will see the difference you make every day. Optimize daily and weekly warranty schedules and routes in Service Titan Confirm site and material readiness and move jobs forward proactively Keep tickets, notes, and updates accurate while providing same-day ETAs Coordinate with Warehouse on staging and escalate exceptions quickly Track warranty recalls, spot trends, and partner with management on solutions Support quality-control follow-ups, parts returns, reporting, and peak events You Qualify with : 1 to 2 years of dispatch experience, ideally with warranty exposure Strong phone presence and customer communication skills Proficient in dispatch software, data tracking, and collaboration tools Calm under pressure, highly organized, and detail-oriented Ownership mindset with problem-solving skills and the ability to coach and collaborate Familiar with builder portals (e.g., Hyphen Supply Pro) and GPS / telematics High school diploma or equivalent Additional Success : Familiarity with Service Titan, Excel or Google Sheets, Outlook, and Teams Bilingual in English and Spanish Prior dispatch experience in garage doors or related trades (HVAC, electrical, plumbing), AA degree or relevant coursework Knowledge of garage door systems KPI-driven mindset and experience reducing repeat service calls Our Investment in You : Competitive pay Full benefits package including medical, dental, vision, paid time off, holidays, and a 401(k) with company match Opportunities for growth with training, mentorship, and a clear career path Life and disability insurance for added peace of mind A workplace where your contributions truly matter Equal Opportunity Employer : Garage Door Services is proud to be an equal opportunity employer. We provide a workplace free from discrimination and harassment and comply with all applicable employment laws. Hiring decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate or tolerate harassment on the basis of race, color, religion, gender identity, national origin, age, disability, sexual orientation, veteran status, or any other protected characteristic. Reasonable accommodations are available for applicants with disabilities during the hiring process. Powered by JazzHR
Why Us :
- At Garage Door Services of USA (GDS of USA) we are more than just a service company.
- We are a team built on trust, collaboration, and growth.
- With locations across Texas, Oklahoma, and Tennessee we are one of the fastest-growing companies in the industry and we are just getting started.
- Joining our Houston team means stepping into a city full of opportunity and a company committed to your success.
- We promote from within, invest in training, and build careers, not just fill jobs.
- Every team member has the chance to contribute, succeed, and advance with the full support of a team that values your growth as much as its own.
Could this Be for You :
You Will be Trusted To :
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Dispatcher • Houston, TX, US
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