Epic Healthcare Associate Application Analyst

An Associate Application Analyst's primary responsibility is to provide end-users with fundamental functional training and technical support for the specific application or set of applications. They may coordinate, develop, train, and provide training design and development input. This role is the central point of communication for an assigned set of users and will coordinate all activities on behalf of the IS organization. They assist with analysis, recommendations for corrective actions, and resolution of problems within the Epic software applications and provide support for regular maintenance of upgrades and system maintenance.

ESSENTIAL JOB FUNCTIONS :

• Provide effective application support by responding to help desk tickets and end-user requests (including being on-call support).
• Create and execute test scripts for new system builds in a timely and effective manner.
• Provide go-live support, upgrade support, and ongoing application support.
• Implement system updates and changes and communicate those changes to super users and end users, and continuously improve the impact of training.
• Serve as a liaison between end-users, subject matter experts, and vendor implementation team.
• Coordinate and assist in the development of training materials and schedules for all end-users.

KEY SUCCESS FACTORS :

TRAINING MAY INCLUDE :

MINIMUM REQUIREMENTS :

Seniority level

Employment type

Job function

Industries

J-18808-Ljbffr