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Sales Operations Administrator

Sales Operations Administrator

MammothLos Angeles, CA, US
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Job Description

Job Description

Description

What If You Could…

…be the operational engine behind our sales success, making sure orders flow flawlessly, inquiries are answered before they become issues, and key projects push us forward?

We’re looking for a Sales Operations Administrator who brings a growth mindset, a customer-first approach, and relentless responsiveness to every challenge. You will ensure that every order, email, and report helps build momentum for our team and our mission.

What You’ll Do

  • Review and process orders in the ERP system, ensuring accuracy before and after fulfillment
  • Communicate order details, updates, and changes directly with customers and internal teams
  • Manage special requests, modifications, and exceptions, including sales rep requests and unique transportation needs
  • Process timely invoice changes, price adjustments, cancellations, returns, and pushed orders as needed
  • Support drivers with issues during deliveries
  • Maintain and update sales databases and records, ensuring data integrity
  • Deliver responsive, customer-first support and maintain a professional, positive presence in all interactions
  • Assist the Sales Operations team with larger projects that improve processes, reporting, and cross-functional efficiency
  • Adapt to changing priorities and take on ad hoc tasks as needed
  • Uphold professionalism, confidentiality, and a positive team-oriented attitude

What You Bring

  • High school diploma
  • Exceptional written and verbal communication
  • A customer service mindset. You view every interaction as a chance to build trust internally and externally
  • Responsiveness. You act fast, anticipate needs, and follow-up relentlessly
  • Growth mindset. You love to learn, iterate, and level up
  • Impeccable organization, attention to detail, and ability to juggle multiple priorities
  • Proficiency in Microsoft Office, Google Suite; experience with ERP systems / Asana is a big plus
  • Self-starter energy. You’re great working alone or with a team
  • Dependable, punctual, and able to adapt
  • Passionate, enthusiastic, and solution-focused

    • What We Bring

    Medical / Dental / Vision Insurance      Paid Company Holidays

    Paid Time Off                                          Employee Assistance Program

    Complimentary Life Coach                 Pet Insurance

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    Sales Administrator • Los Angeles, CA, US