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Desktop Support Specialist
Desktop Support SpecialistSISL Global • Indianapolis, IN, US
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Desktop Support Specialist

Desktop Support Specialist

SISL Global • Indianapolis, IN, US
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Desktop Support Specialist

Direct message the job poster from SISL Global

Responsibilities

  • Provide second-level technical support for desktop / laptop hardware, software, and peripherals
  • Diagnose and resolve advanced technical issues escalated from the L1 support team
  • Install, configure, and maintain operating systems, software applications, and system updates
  • Perform root cause analysis to identify recurring technical problems and develop solutions
  • Excellent in troubleshooting break / fix issues of Windows and Mac computers
  • Assist with network connectivity issues, including LAN / WAN, Wi-Fi, and VPN
  • Collaborate with IT team members on projects, upgrades, and implementations
  • Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system
  • Provide remote support and troubleshooting for users working from home or in the field
  • Train and mentor junior support technicians as needed
  • Ensure compliance with IT policies, security protocols, and best practices
  • Perform routine maintenance and inspections to ensure optimal performance of equipment
  • Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications

  • Associate's or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience
  • 2+ years of experience in a desktop support or similar role
  • Strong knowledge of Windows and Mac operating systems
  • Proficiency with Microsoft Office Suite and other common software applications
  • Experience with Active Directory, group policies, and user account management
  • Familiarity with remote desktop tools and support software
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician are a plus

    • Seniority Level

  • Associate

    • Employment Type

  • Contract

    • Job Function

  • Information Technology
  • IT Services and IT Consulting

    • J-18808-Ljbffr

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