HOUSKEEPING MANAGER

Job Description

Job Description

PRM Hotels is looking for a Housekeeping Manager to lead our housekeeping team at our Award-Winning Holiday Inn & Suites, Daytona Beach, FL -Ocean Front.

At PRM Hotels our purpose is to provide an environment that is welcoming to both guests and associates. That’s where you come in. When you’re part of PRM Family you’re more than just a job title.

We look for individuals who are welcoming and guest oriented and who focus on the things that really matter to our guests and provide positive guest services with consistency in our brand and our commitment to hospitality.

BASIC PURPOSE : Monitor the duties performed by the section housekeepers in keeping guest rooms and public areas of the hotel clean and in serviceable condition to ensure procedures are followed, standards maintained and quality service given in a safe, secure, accident-free manner.

ESSENTIAL FUNCTIONS :

1. Inspect all assigned guest rooms including special clean items and equipment daily to ensure quality service. (60%)

2. Train and monitor housekeepers on their daily responsibilities to ensure house rules, safety rules, security procedures and housekeeping procedures and standards are understood and followed. (10%)

3. Update housekeeping management on the progress and status of each area of responsibility; complete required forms and reports (i.e. room status, discrepancy, late check outs, etc.) (5%)

4. Report safety hazards, theft of room items and items requiring repair to housekeeping management. (2%)

5. Teach and monitor proper handling of guest and stairwells for cleanliness – daily. (1%)

6. Inspect vending areas, storerooms and stairwells for cleanliness – daily. (1%)

7. Notify laundry of linen requirements necessary to clean the early check out rooms. (1%)

8. Respond and comply with all guest requests, issues and problems to ensure customer satisfaction. (10%)

9. Assist with daily cleaning of rooms during peak periods or in the absence of the regular housekeepers. (10%)

NON-ESSENTIAL FUNCTIONS : None

Knowledge and Skills :

Education : High school education or equivalent experience

Experience : Six months section housekeeper experience in hotel or related service industry. Customer relation skills.