Emerging Technology Operations Manager

Support Services

Full Time / Mon-Fri / 9 : 00am - 5 : 00pm

Pay Range : $162,000 - $175,000

The Emerging Technology Operations Manager is responsible for overseeing a team of project managers and their emerging technology initiatives, ensuring efficient delivery of solutions and high customer satisfaction.

ESSENTIAL FUNCTIONS

The duties listed below are considered essential to the successful performance of this position, as defined by Front Porch.

Additional responsibilities may be assigned in the future and may also be considered essential to the role :

• Assist in design and, upon approval, execute a long-term technology roadmap that aligns the organization's mission, goals and values.
• Manage the day-to-day operations of the Emerging Technology team, overseeing their collective projects to ensure customer satisfaction and alignment with strategic objectives by translating strategic objectives into actionable project plans, managing schedules, and cultivating a high-performing team.
• Provide detailed project updates, timelines, resource coordination, and guidance to team members, and escalate significant issues with proposed solutions as appropriate.
• Maintain robust cybersecurity protocols and ensure compliance with data privacy regulations for all emerging technology initiatives.
• Supervise the provision of Tier 3 support for operationalized solutions and in-service the Technical Operations Tier 1 and Tier 2 teams for support and maintenance to ensure effective customer support.
• Ensure effective backup, disaster recovery, and business continuity plans are in place and regularly reviewed and maintained.
• Oversee the team's responsibilities in analyzing requirements, researching solutions, supporting the Request For Proposal (RFP) / selection processes, and developing, implementing, and documenting technical solutions ensuring all deliverables meet ETECH (needs to be defined before acronym is used) standards of quality and integrity.
• Collaborate cross-functionally with business leaders, internal experts, external vendors and other IT teams to integrate knowledge and ensure solutions meet project requirements and Service Level Agreements (SLAs).
• Frequent travel (approximately 30%-40%) may be required within California to Front Porch locations to support in-person implementation, training, and services as needed by the team.
• Perform all other related duties as assigned.

DETAILED SKILLS NEEDED TO PERFORM ESSENTIAL FUNCTIONS

Decision Making & Organization Skills :

Communication & Interpersonal :

Project & Operations Management :

Technical Acumen :

report writing, flow charting, and technical documentation.

Productivity :

judgment and make decisions based on accurate and timely analysis.

#ZR

EDUCATION OR EQUIVALENT QUALIFICATIONS

Essential / Preferred

Type

Specialization

Equivalent Experience instead of Education

Essential

Bachelor's Degree

Business, Computer Science,

Computer Systems Technology

Engineering, or Information Systems.

Associates Degree / Two years of College plus Two years of related work experience or Four years of related work experience

Preferred

Master's Degree

Business, Computer Science,

Computer Systems Technology

Engineering, or Information Systems.