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Personal Care Specialist (Part Time)

Personal Care Specialist (Part Time)

Bloom WellnessCoon Rapids, MN, US
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Overview

The Personal Care Specialist will engage with patients and / or customers throughout their whole customer experience. The Personal Care Specialist will assist in educating patients and / or customer with the right cannabis product and method of consumption for their needs. The Personal Care Specialist will report to the General Manager.

Responsibilities

  • Prepare patient and / customer orders.
  • Engage with and assist patients and / or customers in a customer-facing, personal retail environment.
  • Provide education on products, methods of consumption, and safety as part of patient interaction.
  • Utilize product and consumption-method knowledge to recommend safe and effective cannabis products to each patient and / or customer’s needs.
  • Confirm the sales floor is properly stocked and the inventory is maintained in compliance with state and local regulations.
  • Confirm security measures are in compliance with state and local regulations.
  • Maintain compliant recordkeeping
  • Remaining up to date on product knowledge.
  • Promote a work environment that is positive, communicative, patient and / or customer oriented.
  • Provide support to the management team to ensure the retail store operates in compliance with the applicable rules and regulations.
  • Complete duties at assigned workstations, as determined by management.
  • Uphold cleanliness, safety, and presentation standards throughout the dispensary.
  • Other duties as assigned

Requirements

Qualifications

  • At least one year of customer service experience.
  • Meet the scheduling and availability requirements (i.e., ability to work a schedule inclusive of varying shifts such as mornings, days, nights, and weekends)
  • Reliable, responsible, and dependable attendance
  • Must be 21 years or older
  • Must pass all required background checks including state-specific cannabis employment requirements.
  • Possess valid driver’s license or state ID
  • Must be and remain compliant with all legal or company regulations for working in the cannabis industry.
  • Skills

  • Consistent demonstration of excellent customer service skills
  • Desire to continuously learn (more) about cannabis, cannabinoids, and the endocannabinoid system, Bloom Wellness products, and cannabis therapies – previous knowledge preferred
  • Ability to establish and maintain effective working relationships with all employees
  • Ability to listen well and effectively communicate, both verbally and in writing, with various audiences
  • Previous experience with POS systems
  • Understanding of applicable cannabis laws and regulations, safety regulations, local municipal codes and organizational rules, and standard operating procedures
  • Must be able to follow instructions as directed and incorporate constructive criticism from Managers
  • Operate with a high level of professionalism and integrity, including dealing with confidential information and complying with HIPAA requirements.
  • Patient and / or customer-facing environment
  • Ability to work outdoors in varied and sometimes adverse weather conditions
  • Exposure to cannabis and / or allergens that might be present in an environment where cannabis is present and prevalent.
  • Additional Requirements

  • Ability to perform tasks for prolonged periods of time.
  • Remain in a stationary position, if required, to meet the needs of the business.
  • Operate point of sale system, computer, and other office productivity machinery to use online programming and software including word processing, database management, spreadsheet applications and email.
  • Review and obtain detailed information, such as patients' and / or customers' dates of birth, in-store or online orders, or inquiries
  • Move inventory and materials weighing up to 30 pounds independently
  • Position self to move inventory and materials in storage areas
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